123 Main Street • Anytown • US 12345 • E-mail: firstname.lastname@example.org • Phone: (123) 456-7890
Andres M. Helgeson
Hotel Front Desk September 2010-current
- Checking guests in and out.
- Handling all Mistake #1 click hereincoming phone calls.
- Assisting in overseas and hearing impaired phone calls.
- Handling of cash accounting and point or sales information.
Hotel Front Desk October 2007-July 2010
- Established reputation as highly responsible to run hotel front desk effectively in manager’s absence.
- Greet and register arriving guests, assign appropriate room to suite needs of each guest.
- Activate codes for electronic keys.
- Scheduled client arrivals and departures
- Ability to maintain Mistake #2 click herea good working relationship with co-workers, vendors, visitors and guest.
- Facilitated general office duties including typing menus, filing, providing information on hotel facilities and services, manage mail telephone bookings, processing cash and credit card payments.
- Trained staff members and co-workers with the following duties: front desk greeting via phone and person. Guest privacy and implemented hotel policies and procedures, check in and out process, internet and email reservations, electronic key activation and guest files confidentiality, computerized booking system and housekeeping duties.
- Responsible for employee schedules.
- Prepare paperwork for outgoing faxes and courier packages and manage shipping and receiving activities.
Hotel Front Desk August 2009-December 2009
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Arrange tours, taxis, or restaurant reservations for customers.
- Compute bills, collect payments, and make change for guests.
- Contact housekeeping or maintenance staff when guests report problems.
- Deposit guests’ valuables in hotel safes or safe-deposit boxes.
- Greet, register, and assign rooms to guests of hotels or motels.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Make and Mistake #3 click hereconfirm reservations.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
Bachelor of Science Degree
New York University Graduated July 2010
- Major: Communication, emphasis Public Relations with clusters in Business and Sociology
- Relevant Courses: Foundations to Public Relations, Visual Media, Media Management, Media Research, PR Writing, Public Speaking, Principles of Marketing, Human Resource Management, Microsoft Excel Applications