999 Main Street
Any Town, NY. 99999
(999) 999 -9999
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
ABC Inc. Any Town, NY.
Store Manager 2008 to Present
- Managed Mistake #1 click herea busy florist shop in charge of merchandising, sales, marketing, customer service, inventory, budget, payroll, and vendor relations, as well as the management of four sales associates.
- Ensured the on-time preparation and delivery of large orders for weddings, graduations and funerals.
- Accessorize arrangements with balloons, teddy bears, chocolates, pots, vases, ribbons and bows.
- Established a loyal business and strong community presence with consumers and businesses.
XYZ Corp. Any Town, NY.
Sales Manager 2001 to 2008
- Developing company image.
- Designing and managing a strong marketing plan directed at obtaining corporate clients whose revenues sustained the business during the economic struggles over the last several years.
- Maintaining rapport with key accounts by making personal calls and visits; exploring additional needs; anticipating opportunities for new business.
- Writing all business correspondence, marketing materials, Constant Contact e-newsletters, blog updates, corporate marketing packets, sales brochures, client communication, wedding proposals and all promotional postcards, fliers, magnets, gift cards, etc.
- Energetically Mistake #2 click herebuilding a team-oriented spirit in the sales department while accomplishing sales objectives by recruiting, training, scheduling, coaching, counseling, and disciplining up to 10 employees under my direct supervision;
- Resolving problems related to sales goals; identifying market trends; determining computer system improvements; implementing in house changes necessary for continued team success.
- Resolving customer concerns and complaints by personal contact and follow up.
- Informing customers by creating and publishing promotional materials and maintaining web site.
BCD Inc. Any Town, NY.
Florist 1997 to 2001
- Handle all incoming calls concerning floral orders.
- Assist with troubleshooting customer complaints.
- Assist twelve store locations with customer service issues.
- Research all necessary information to process orders via the internet and retail point of sale computer Mistake #3 click hereprogram.
- Take floral orders for customer over the phone.
University of California, Santa Barbara
New York High School New York
Available upon request