Tel. 999-999-9999 • Email: email@example.com
Obtain a Technical Support position within any IT organization.
- Over 15 Mistake #1 click here years work experience for various industries including Ecommerce, Technical Sales, Telecommunications, Semiconductor, Software Development, and Information Technology
- Outstanding customer service
- Outstanding technical troubleshooting skills
- Platforms: Windows XP, UNIX (Solaris), Linux (Fedora, Open SUSE), SUNS VirtualBox
- Networking: LAN, TCP and IP, DNS, Firewall
- Languages: SQL, PL and SQL, TSQL, HTML,PHP,XML
- Databases: Oracle10g, SQL Server, MySQL
- Tools: OS Commerce E-commerce Software, Remedy (Help Desk),Lotus Notes, MS Office Suite (Excel, Words, Project, Outlook, PowerPoint), QuickBooks Pro, NOD 32 Antivirus Utilities, MS Access
ABC Inc. — Retail Associate, Any Town, NY
4/1999 – Present
- Assist customers with merchandise needs.
- Set up Mistake #2 click here merchandise with the use of a planogram.
- Sold target items and met target projection daily.
XYZ Corp. — Retail Sales Manager, Any Town, NY
12/1994 – 04/1999
- Inventory maintenance and organization.
- Developed strong customer service skills and sales techniques.
- Helped organize and promote new sales programs.
- Successfully managed and trained multiple staffs.
- Flawless attendance record and always punctual.
BCD Inc. — Retail Sales Consultant, Any Town, NY
- Meeting sales objectives for wireless phones, services, and accessories.
- Educating and Mistake #3 click here engaging customers through product demonstrations, and strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features.
Oracle Database Administration, Hierarchical database, SUN Solaris System Administration I, SQL Language, Remedy Help Desk Software and Administration, Company Extraordinary Customer Service, Total Quality Control
BS Computer Science and Engineering, New York University New York