9999 MAIN STREET, ANY TOWN, NY 99999-9999
HOME (999) 999-9999
Telecommunications Software Architect and, or Sr. Developer
EXPERIENCE [10 Years Developing Firmware & Software, 5 Years in Hardware & Systems]
9/09–present ABC INC. ANY TOWN, NY Quality Assurance Specialist
- Created and Mistake #1 click hereExecuted test strategies, test plans & test scripts for Life Insurance and Annuity program requirements. Recorded test results, defects and tracked quality assurance metrics.
9/03–3/04 XYZ CORP. ANY TOWN,NY Quality Assurance Specialist
- Quality Assurance Specialist for multiple clients.
- Monitored and evaluated recorded agent calls and tracked results.
- Coach Mistake #2 click here to behavior, performance and results for individuals and teams.
- Communication of behaviors, trends and “Best Practices” with agents, supervisors and management.
- Prepared reports and analysis on Quality metrics.
3/02–8/03 BCD INC. ANY TOWN, NY Quality Assurance Specialist
- Conduct quality assurance on the agency assessment and treatment planning tool to ensure it meets the external auditing Agency requirements.
- Conduct monthly chart audits.
- Obtain authorizations for aid to clients.
- Respond to inquiries Mistake #3 click here from clients and other agencies.
- Aid families in implementing safety plans and behavior management plans when youth are at risk of offending behaviors, aggression, and oppositional defiance.
Available upon request