9999 MAIN STREET
ANY TOWN, NY 99999
Seeking Mistake #1 click herea position to perform Quality Assurance Software Testing, Customer Support, Technical Writing, Computer Operations and Access Database Development.
Quality Assurance Specialist, ABC Inc.
Any Town, NY November 2004 – November 2008
- Responsible for the training of new and existing employees.
- Monitoring and Coaching new and existing employees on job performance issues.
- Reviewing and implementing informational changes for new and existing clients.
- Created and implemented training manuals.
- Supervised groups of employees during training.
- Handled and resolved inbound and outbound troubleshooting calls.
- Researched Mistake #2 click hereerrors to enhance training and problem solving skills.
- Received numerous praise emails and calls regarding outstanding customer service.
Quality Assurance Specialist, XYZ Corp.
Any Town, NY January 2001 – October 2004
- Conduct internal audits activities and records to ensure the products are in compliance with applicable regulatory requirements.
- Prepare for third party audit readiness.
- Support sales and marketing with pre and post sales questionnaires such as RoHS, Halogen Free, WEEE (Waste Electrical and Electronic Equipment), Quality, Reliability and Package Qualification Reports.
- Support database systems developed in house such for customer.
Quality Assurance Specialist, BCD Inc.
Any Town, NY January 1997 – December 2000
- Accountable for ensuring all OSHA and job related health and safety regulations.
- Overseeing of four different departments.
- Ensures the Mistake #3 click here overall quality of the product and production.
- Collects production samples for pre-test and post-test of the facility and employees.
- Up holds overall consumer consumption regulations (USDA standards).
Business Administration, Data Processing Bachelor of Arts May 1986
University of Washington, Seattle
ASTQB Certified Tester – Foundation Level September 2004
QTP 10.0 Certification May 2010
- BIM Job Scheduler, CICS, EPIC
- Group Wise, HTML, XHTML, ICCF
- MS Office Suite: Access, Excel, Word, Project, Visio
- MVS, JCL, Rumba, SDLC
- SQL, TMS, TSO, VSAM
- VSE, JCL, Zack, Zeke
- MVS, ESA
- IBM ES-9000
- VSE, ESA
- Windows XP