999 Main Street • Any Town, NY • 99999
Home: (999) 999-9999
email@yahoo.com
JOHN SMITH
Objective
Seeking a job in a fast-paced development environment where I can use my broad range of Technical Writing experience and Auto CAD backgrounds.
Summary of Qualifications
- Creative Technical Writer with over ten years of experience in documenting mechanical engineering products, utilizing specialized knowledge of agency mission, objectives or programs to write, research and prepare technical reports, publications, related documents, and other media.
- Excellent written and verbal skills.
- Project management skills including planning, budgeting, and publishing technical materials.
- Experience in completing user manuals, frequently asked questions (FAQs) pages, and web content.
- Extensive knowledge of technical terminology, trends, and processes.
- Able to produce high quality, clear, and concise instructions in user materials for software users.
Computer Skills
Languages: XML, HTML
Programs: MS Office, Auto CAD 2006, Project, Adobe Frame Maker, Illustrator, Visio, Wiki, Wind-chill, Web Ex, Share Point, Dentrix G4
Operating Systems: Windows NT, XP-2000 Vista; Mac OSX
Hardware: Servers, mobile devices, computer systems, peripheral equipment, sound cards, video cards, Ethernet cards, hard drives, CD-ROM, CDRW drives, SCSI adapters, printers, scanners, CPUs, hubs, routers, switches
Professional Experience
ABC Inc., Any Town, NY
Technical Writer
2008 – 2010
- Provide administrative and technical support.
- Update web site regularly to include information on projects, policies, procedures.
- Serve as a responder for questions and requests received from the web site.
- Track the status of projects and create, edit, and analyze reports for publication.
- Create detailed minutes for weekly meetings.
- Assist in maintaining the Group Calendar to track team members.
- Customer Service Technician (CST) for team members.
- Work with all level of personnel to resolve issues.
XYZ Corp., Any Town, NY
Technical Writer & Editor
2002 – 2008
- Research, design, write, illustrate, edit, and index all types of technical documents for software and hardware.
- Set up departmental standards and procedures; design and create templates; research and select software.
- Work with developers and end-users to improve documentation.
- Improve product quality by catching inconsistencies and defects in user interfaces and bugs in software.
- Save companies money by creating clear, complete documentation, thus reducing technical support and returned products.
- Active participation and contribution during team meetings, not limited to documentation issues.
- Passion for usability and user interface design. Add value to products by suggesting design and usability improvements, and standardizing text and UI elements.
- Excellent English composition and grammar skills, with great eye for formatting and document design.
- Expert level: Frame Maker, Word
- Analytical yet creative. Equally right- and left-brained, with extensive problem-solving and research abilities.
BCD Inc., Any Town, NY
Technical Writer
1996 – 2002
- Documented tier 1 and tier 2-3 level functional and business requirements for system automation.
- Defined the processes needed to complete a task.
- Created process maps detailing the steps needed to perform a task.
- Wrote and maintained complex methods and procedures for various functions.
Education
AAS Computer Science – Computer Aided Drafting
Harvard University
Click to download the Technical Writing Resume Sample Two in PDF.
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