999 Main Street
Any Town, NY 99999
email@yahoo.com
(999) 999-9999 Cell
(999) 999-9999 Home

Steven Jones

Overview:

As part of 10 years of technical and instructional writing experience, I have:

• Written software user guides, installation, configuration guides, white papers, technical standards documents, training manuals, and computer-based training courses.
• Created and maintained technical standards documents.
• Prepared help systems and user guides for software applications sold.

Experience:

ABC Inc., Any Town, NY 07/09-08/09
Technical Writer (Contract)

• Documented new procedures for product lines before project deadline.
• Documented and trained revised procedures.
• Recognized the need for better product Release Notes, and then redesigned these notes accordingly.

XYZ Corp., Any Town, NY 11/07-02/09
Technical Writer

• As a Technical Writer, responsibilities included creating user and training guides for all applications. Wrote operational policies, procedures and field process flows using Microsoft Word, Visio, Frame Maker and Adobe Photo shop.
• Training material focused on best practice scenarios for installation and configuration sessions of the infrastructure and software, support teams and work flow tasks.
• Also planned documentation and project time lines with management and technical experts.

BCD Inc, Any Town, NY 07/07-10/07
Technical Procedure Writer (Contract)

• Supports Engineering, Manufacturing, Safety and Maintenance departments in writing, editing and creating Standard Operating Procedures, Standard Operating Condition, Checklist and Work Instructions.
• Supports the Quality Engineer in creating Test Method, Lab Procedures and any other document needed in the Quality department.
• Supports Human Resource department to do Safety Orientation for new machine operators if Safety Specialist is not available.
• Report directly to the Operations Manager for creating Work Flow Process diagrams (Process Mapping), spreadsheets and other responsibilities to support manufacturing and engineering.

Education

Johns Hopkins University – MBA, Marketing, and Finance
Northwestern University – BA, History

Software Applications

Office Suite 7 (Word, Visio, Power Point, and Excel), Acrobat Professional, In Design 4, Dream Weaver 4, Snag it, Share point, HTML, and Frame maker 7.

Click to download the Technical Resume Sample Two in PDF.

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