Technical Editor Resume Sample Two

999 Main Street
Any Town, NY 99999
(Home) 999.999.9999
(Cell) 999.999.9999
Email@yahoo.com

John Smith

Worked with Subject Matter Experts to develop support materials for enterprise wide call center: technical guides (installation & end-user), Job-Aids, and help-desk support content.
Developed training materials: intranet-based (Dreamweaver) and video simulations (Content Producer) for eLearning for new staff.
Set up and maintained file repositories (Lotus Notes) for the project work and related deliverables: (Word documents, Excel and Visio files, web pages, and simulation videos.)
Created and maintained documentation status spreadsheets to track the progress of all project documentation and training deliverables.
Developed web-based help guides for MS Office upgrade: Word, Excel, Outlook, and Power Point.
Responsible for creating project reports for review by sponsors and department heads.

Format documents to DHS and FEMA, house, and GPO style.
Edit for clarity and flow.
Query authors on inconsistencies and incorporate changes into documents.
Work with quality assurance manager and subject matter experts to create consistent, high-quality documents for government clients.
Part of an ISO 9001:2000 quality management system.

Developed, wrote, and maintained Web content for departmental page on company’s Intranet site.
Wrote user guide and conducted internal training on Web-based Content Management System software application for company’s Internet site.
Wrote internal operator’s manuals for e-commerce Web-site software application.
Wrote and reviewed test scripts and acceptance test criteria for internal and external e-commerce software applications.

2003 – 2005 New York School of Theology
New York, NY
Master of Theological Studies

1999 – 2003 Duke University
B. A., English, cum laude

1997 – 1999 University of British Columbia
Columbia
Associate of Arts