Cell: (999) 999-9999
email@yahoo.com

Paul Martin

SUMMARY

Technical writer, editor, and web content writer with years of experience
Tools used: Frame Maker, Word, Power Point, Visio, PDF
Environments: PC and Mac, Teamsite, and small and large software companies
Experience writing on security, privacy, SSL certificates, and online payments
MarCom: Won over two million dollars for marchFIRST by team-writing captivating sales proposals. Wrote responses to RFPs while maintaining a marketing slant

EXPERIENCE

Technical Editor / Manufacture Lead and Production Department
ABC Inc, Any Town, NY 2008 – 2010

• Successfully managed editors and capture technicians to integrate data into end user product.
• Support off shore and domestic vendors in processing data accurately and efficiently, established supportive relationships with personnel.
• Continuously work with members and managers from other teams in the production department to improve communication of planned work, reducing duplicate efforts.
• Successfully managed large and complex databases for quarterly product releases.

Technical Editor/Writer, XYZ Corp,
Any Town, NY, 2006 − 2007

• Created on Call instructional document.
• Assisted with help desk by researching and creating up to 40 policy and procedure documents.
• Drafted, reviewed, edited, and published solutions contained within knowledge base submissions for style, consistency, readability, level of detail, audience, technical level, and usability.
• Maintained quality control over documents intended for internal and external distribution.
• Located, tested and resolved broken links within knowledge base articles.
• Monitored knowledge base submissions from the Service Desk Analysts.
• Worked directly with knowledge base contributors to provide feedback and get clarification on solutions.
• Volunteered tips and troubleshooting strategies that could be applied within the knowledge base.

Technical Editor, BCD Inc,
Any Town, NY, 2005 – 2006

• Researches, writes, edits, and proofreads technical data for use in documents or sections of documents such as manuals, procedures and specifications. Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format, and style. Assists in establishing style guidelines and standards for texts and illustrations. Excellent written communication skills.
• Performs office automation support using multiple automated programs and software, such as databases, spreadsheets, and graphics.
• Prepares a wide variety of recurring and nonrecurring correspondences, reports, and other documents from information obtained from the staff, files and other sources.
• Proofreads/edits correspondences and documents for correct grammar, spelling, capitalization, punctuation, and format.
• Reviews and processes incoming and outgoing correspondences. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits.
• Independently notes and follows-up on commitments made at meetings and conferences by staff members, and maintains supervisor’s calendar, coordinates meeting arrangements, and/or schedules meetings and/or conferences.
• Provides advice and guidance to staff on administrative, clerical, and procedural requirements and instructions.
• Maintain accurate and up to date personnel files; create and maintain resource databases; track office expenses; compile travel expense proposals; create and maintain accurate expense files; maintain functionality of office equipment.

EDUCATION

B. A. and M.A., English, (Honors), New York University.
Certificate, Computer Information Systems, University of Florida.
Certificate, Technical Communications, Rockefeller University.

Click to download the Technical Editor Resume Sample One in PDF.

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