Training Specialist Resume Sample Two

123 Main Street Anytown US 12345 Home: (123) 456-7890 Email: email@gmail.com

TONIA B. ERICKSON

QUALIFICATIONS SUMMARY

  • Has over five (5) years’ worth of training and administrative experience in Customer Service with focus on conducting Public Speaking and American Accent and Culture training in call centers
  • Has extensive experience in creative, feature, news and editorial writing
  • Proficient in MS Word, MS Excel, MS PowerPoint, Adobe Pagemaker and Adobe Photoshop with a typing speed of 89 WPM

WORK EXPERIENCE

GHI Company
Training Specialist (January 25, 2007 to November 30, 2009)

  • Trained all new employees on the uses and benefits of company software
  • Created instructor guides for company software
  • Travelled 80-90% to customer sites for training throughout the year

XYZ Corporation
Training Specialist (February 2006 to July 2006)

  • Conducted training classes to customers after the installation of their access control or lock control system.
  • Assisted with the design of the systems security configuration as well as customizing of the software programming features.
  • Provide follow-up one-on-one support to customers for implementation and procedural issues.
  • Collaborate with technology administration to provide solutions for customization to the end user’s needs.

DEF, Incorporated
Training Specialist (part time; May 2005 to August 2005)

  • Formulate training outlines and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
  • Develop training curricula and recommends or utilizes vendor programs that meet instructional goals and objectives. Reviewed and update departmental policies to meet standard policies and procedures.
  • Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
  • Evaluate training effectiveness through the utilization of all available data points including, but not limited to, trending reports, call monitoring, targeted observation and post training discussions with trainers and learners.
  • Ensure challenging deadlines are met while meeting client’s budget guidelines by overseeing all day-to-day program activity including report generation, quality control, and compiling and downloading data files.

EDUCATIONAL BACKGROUND

NEW YORK UNIVERSITY, NEW YORK, NY
Completed 11 units (A.Y. 2005-2006 and 2006-2007)

UNIVERSITY OF CALIFORNIA, SAN DIEGO, CA
Graduated CUM LAUDE (GPA: 3.4) , with a degree in Bachelor of Arts in Speech Communication, 2005

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