555 Main Street • Anytown • US 55555 • (555) 555-5555 • Email: email@example.com
BARRY R. XIONG
- Planning, Employee Scheduling and Coordination
- Computer Training and Coaching
- Customer Service
- Collecting and Recording Statistical and Confidential Information
- Data Entry and Correspondence Preparation
- Assembling and Organizing Bulk Mailings and Materials
Training Specialist, 2007-2009
- Trained county personnel on voting systems software and hardware
- Managed full election training spectrum during implementation
- Acted as training resource, subject matter expert for different departments including upper level management
- Assisted in account management for nationwide clients
Training Specialist, 2006-2007
- Train customer to use program as a tool to increase their efficiency in Loss Prevention.
- Test customer’s database and program for quality prior to installation and training.
- Analyze customers’ live Point-of-Sale databases to learn their data and look for potential Loss Prevention (theft) cases.
- Travel to their locations and train their staff on how to use this program as a tool to increase their in Loss Prevention.
- Work with customers over the phone, email or through Web-based classes when they have questions or need assistance.
- Deliver internal classes for new and existing staff on software products and updates.
- Develop and deliver presentations on products and updates for yearly convention. Help update and proofread training material as needed.
- Create exercises, scripts and various forms.
Training Specialist, 2000-2006
- Trained Member Service Representatives and Tellers to efficiently perform specific duties within the credit union
- Designed, developed, and revised training materials and training manuals for employees
- Answered questions, solved problems, and provided immediate assistance to front-line employees
- Participated and successfully completed “train the trainer” loan training
of Arts Degree, Dean’s list, New York University
Certification in Microsoft Word 2007, Microsoft Windows 2007, Microsoft PowerPoint 2007, Microsoft Excel 2007, QuickBooks 2010; e-mail and Internet, Training Partner 2005