999 Main Street
Any Town, NY. 99999
(999) 999 -9999
email@gmail.com

Mark Jackson

Objective:

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Experience:

ABC Inc. Any Town, NY.
Store Manager 2008 to Present

• Managed a busy florist shop in charge of merchandising, sales, marketing, customer service, inventory, budget, payroll, and vendor relations, as well as the management of four sales associates.
• Ensured the on-time preparation and delivery of large orders for weddings, graduations and funerals.
• Accessorize arrangements with balloons, teddy bears, chocolates, pots, vases, ribbons and bows.
• Established a loyal business and strong community presence with consumers and businesses.

XYZ Corp. Any Town, NY.
Sales Manager 2001 to 2008

• Developing company image.
• Designing and managing a strong marketing plan directed at obtaining corporate clients whose revenues sustained the business during the economic struggles over the last several years.
• Maintaining rapport with key accounts by making personal calls and visits; exploring additional needs; anticipating opportunities for new business.
• Writing all business correspondence, marketing materials, Constant Contact e-newsletters, blog updates, corporate marketing packets, sales brochures, client communication, wedding proposals and all promotional postcards, fliers, magnets, gift cards, etc.
• Energetically building a team-oriented spirit in the sales department while accomplishing sales objectives by recruiting, training, scheduling, coaching, counseling, and disciplining up to 10 employees under my direct supervision;
• Resolving problems related to sales goals; identifying market trends; determining computer system improvements; implementing in house changes necessary for continued team success.
• Resolving customer concerns and complaints by personal contact and follow up.
• Informing customers by creating and publishing promotional materials and maintaining web site.

BCD Inc. Any Town, NY.
Florist 1997 to 2001

• Handle all incoming calls concerning floral orders.
• Assist with troubleshooting customer complaints.
• Assist twelve store locations with customer service issues.
• Research all necessary information to process orders via the internet and retail point of sale computer program.
• Take floral orders for customer over the phone.

Education:

University of California, Santa Barbara
New York High School New York

References:

Available upon request

Click to download the Florist Resume Sample Three in PDF.

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