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Senior Account Manager Resume Sample Two

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John Smith

SENIOR ACCOUNT MANAGER

Building and leading best-in-class sales and client service organizations

Growth-driving account manager and business development strategist with 8-year record of success propelling new revenues through sales activities, process improvements, and new product launches. Transformational leader skilled in delivering customer-focused cultural changes and restructuring organizations to meet new market realities. Talented communicator with expertise in negotiations, presentations, and sales training.

PROFESSIONAL EXPERIENCE

ABC Corporation — Portsmouth, NH 2007–Present
Senior Account Manager

  • Team lead for Account Management department consisting of 18 representatives in two service locations. Department “Power User” and trainer for new employees, system upgrades, etc., ensuring all staff was skilled at same level.
  • Managed 70+ Hospitals and Surgery Centers by providing daily case management and inventory control and coordination, resulting in millions of dollars saved to customer.
  • Central liaison for four District Sales Managers to support facility and manufacturer programs and implementation. Evaluated performance metrics for each facility to ensure complete compliance and alignment of company’s operations goals.
  • Facilitated issuing of purchase orders to manufacturer representatives and reimbursements to facilities in accordance with operations metrics resulting in faster turnaround time to manufacturer and facility.
  • Maintained an array of various payer contracts based on each facilities specific contract terms in order to standardize pricing across the United States.
  • Identify non authorized cases that require follow up prior to surgery, work with Pre Authorization staff to authorize, cancel referral, notify facility-center of outcome of case ensuring proper communication is sent to facility and customer.
  • Work closely with facility schedulers, materials managers and billing coordinators to ensure clean cases and claims to insurance carriers.

DEF Incorporated — Medford, MA 2004–2007
Senior Account Manager

  • Manage operations team building unique entry doors and custom cabinets.
  • Daily interface with customers to ensure customer specifications are met.
  • Commodity management within all supply chain channels.
  • Manage accounting logistics using Quick Books.
  • Build marketing plan and website to attract new business opportunities.

GHI Company. — Charlotte, NC 2002–2004
Senior Account Manager

  • Serve as primary day to day client contact for two large banking and securities clients.
  • Liaison between internal account leadership team and functional leaders to ensure projects are progressing to plan and consistent communications are being delivered to the client.
  • Provide consistent support as needed to teams through project life cycle.
  • Maintain thorough understanding of clients business and industry through market research and program execution.
  • Partner with Marketing and Communication to introduce strategic thought ware designed to increase client market share to engage C-suite level contacts.
  • Partner with internal executive leadership to execute account client service assessment process and present research findings to clients.
  • Manage the development of annual account client service plan.
  • Assist account leadership with client RFP’s by providing relevant qualifications.

EDUCATION

M.A. in Communication — UNIVERSITY OF MAINE, Orono, ME, 2002
GPA: 3.5

B.S. in Liberal Science — UTICA COLLEGE OF SYRACUSE UNIVERSITY, Utica, NY, 2000

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