email@yahoo.com
(999) 999-9999

Charles Harris

Objective:

To obtain a challenging position with a growing company that will allow me to utilize and expand upon my knowledge and customer service expertise.

Summary of Qualifications:

Strong knowledge of customer service standards and procedures Team player and willingness to ensure company goals are obtained. Remarkable ability to plan, organizes, and implements a range of sales promotion programs and events. Emphasis on Customer Service and Quality.

Employment History:

ABC Inc.
Any Town, NY
Manager – 2003-Present

• Consistently surpassed store sales objectives, payroll expenses and time lines, and gross margin plan.
• Merged proven sales and marketing talents to direct business activities and utilized tools and objectives that improved sales performance and rankings.
• Applied an in-depth understanding of public relations to consistently acquire and retain new clients in the highly competitive sales industry.
• Secured consistent levels of referred and repeat business from a vast client base through successful store management, internal networking, consultative sales, and communication.
• Supported the Operations Manager, Merchandise Manager, and Floor Managers to ensure store exceeds company standards.

XYZ Corp.
Any Town, NY
Manager – 2001-2003

• Participated in analytical reviews.
• Managed a team of 10 analysts.
• Managed group-wide initiatives, including: modification of existing rewards & recognition program, and formulated frameworks for quality audits and customer satisfaction.
• Handled automation projects for the team which led to a substantial savings.

BCD Inc.
Any Town, NY
Manager – 1996-2001

• Manage store with merchant mentality.
• Merchandise and re-merchandise products to fit the ever changing customers’ needs.
• Coordinate all recruiting and hiring for store.
• Control inventories in store.
• Control labor to budget.
• Calculate and execute a schedule for 10 and, or more associates.
• Responsible for all daily operations involved in retail service management.
• Mentored several associates for advancement within company.
• Excellent customer service.
• Deliver praise and develop partners toward future growth.
• Carry out reprimands, including termination.

Knowledge and Skills:

• Effective oral and written communication skills; ability to communicate with all levels of the organization.
• Work independently and problem solve.
• Knowledge of Microsoft Office Suite.
• Detail oriented; able to multi-task.

Education:

University of California, Santa Barbara
Business Management – 1995

References

Available Upon Request.

Click to download the Manager Resume Sample Three in PDF.

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