9999 MAIN STREET, ANY TOWN, NY 99999-9999
HOME (999) 999-9999
DONALD WILSON
OBJECTIVE
Telecommunications Software Architect and, or Sr. Developer
EXPERIENCE [10 Years Developing Firmware & Software, 5 Years in Hardware & Systems]
9/09–present ABC INC. ANY TOWN, NY Quality Assurance Specialist
- Created and Executed test strategies, test plans & test scripts for Life Insurance and Annuity program requirements. Recorded test results, defects and tracked quality assurance metrics.
9/03–3/04 XYZ CORP. ANY TOWN,NY Quality Assurance Specialist
- Quality Assurance Specialist for multiple clients.
- Monitored and evaluated recorded agent calls and tracked results.
- Coach to behavior, performance and results for individuals and teams.
- Communication of behaviors, trends and “Best Practices” with agents, supervisors and management.
- Prepared reports and analysis on Quality metrics.
3/02–8/03 BCD INC. ANY TOWN, NY Quality Assurance Specialist
- Conduct quality assurance on the agency assessment and treatment planning tool to ensure it meets the external auditing Agency requirements.
- Conduct monthly chart audits.
- Obtain authorizations for aid to clients.
- Respond to inquiries from clients and other agencies.
- Aid families in implementing safety plans and behavior management plans when youth are at risk of offending behaviors, aggression, and oppositional defiance.
COMMENDATIONS
REFERENCES
Available upon request
Click to download the Quality Assurance Specialist Resume Sample Two in PDF.
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