999 Main Street, Any Town, NY – 99999
(999) 999-9999
email@yahoo.com
MARK JONES
I am a self-motivated, energetic bilingual professional. I have the knowledge and commitment in customer service to handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.
SKILLS
Fluent in Spanish, dispatcher, counselor, loan processor, type 40 wpm.
EXPERIENCE
ABC Inc.
04/09–Present Dispatcher And Customer Service, Any Town, NY
- Responding to Alarm Signals.
- Dispatching Authorities.
- Updating Dispatching information.
- Setting temporary dispatch instructions when customers were out of town.
- Scheduling service calls for the Technicians.
XYZ Corp.
03/07–03/08 Office Coordinator And Dispatcher, Any Town, NY
- Maintain patient data files by entering patient information into billing system, updating patient information as needed, and submitting claims to insurance companies.
- Manage medical billing collection process via written correspondence and phone calls to patients once insurance companies have satisfied their monetary obligations and submitting account information to outsourced collection agency for patients that have fallen delinquent on payments.
- Record patient and insurance payments in the billing system.
- Dispatch ambulance crews to unscheduled and, or emergency calls which require use of two-way communication devices with ambulance crews and extensive phone work with hospitals, nursing homes and various community organizations that requires maintaining open communication and good relations in order to ensure patient safety and quality patient care.
- Develop ambulance crew schedules to ensure ambulance staffing twenty-four hours a day, seven days a week for one truck while ensuring staffing needs on a second truck that runs Monday through Saturday from 8a.m. to 5p.m.
- Schedule timely maintenance for company fleet of vehicles, including emergency vehicles.
BCD Inc.
08/06–02/07 Dispatcher Any Town, NY
- Answered multi phone lines, routed drivers to and from their pick up locations, destinations, and in general travel, monitored drivers throughout my shift.
- Managed drivers to ensure expedited services, took customer sales calls and established business relations with customers for the company.
- Bided on loads from various companies via email (outlook), company boards, etc.
- Communicated with companies throughout all transports to update them on a current and pending status information Created and managed company filling system for invoices and billing purposes.
EDUCATION
New York High School – New York, NY
Graduated 05-06 Diploma
Click to download the Dispatcher Resume Sample Three in PDF.