999 Main Street,
Any Town, NY – 99999
Seeking an administrative support position using my exceptional data entry, word processing, and customer service skills.
2006 – 2009 ABC, Inc. Any Town, NY
- for safe on time delivery standards.
- Routing store deliveries in cost efficient manner.
- Operate in compliance with DOT standards.
- Meet and exceed location financial goals.
- Schedule back hauls.
- Organized preventive measures and Employee awareness programs.
- Maintain strong customer and employee relations.
2000 – 2005 XYZ Corp. Any Town, NY
- Monitor Service calls.
- Assist area supervisor with dispatching & routing technician to service calls.
- Take service calls.
- Call customers with updates on pending service calls.
- Communicate with area supervisor on pending service calls.
- Monitor and update on call tech list.
- Input service calls into Fx program.
- Run credit card information for COD accounts.
- Pull part orders for technicians.
- Ship parts to technicians.
- Monitor technicians incomplete work orders.
- Assist customers with any concerns or questions they may .
- Communicate customer concerns to account manager or service manager.
- Dispatch Lead.
1994 – 2000 BCD, Inc. Any Town, NY
Customer Service Representative And Dispatcher
- Responsible for Customer service, heavy phone volume, price quotes and tracking shipments.
- Dispatcher for local city drivers.
- Posted sales calls.
- Responsible for t-conning loads to obtain delivery to the proper destination.
- Posted checks, charged for additional assessorial.
- Arrival of all incoming trailers into proper doors unloaded and reloaded.
1989–1993 New York High School New York, NY
- 1993 High School Graduate
- Area of focus: Office Skills
1993 -1994 New York University New York, NY
- Psychology Course
- Various Microsoft Office Computer skills.
- Proficient on 10-key calculator and computer number keyboard.
- data entry skills.
- Detail Oriented.
- Ability to get along well with people.
10 years Experience with Dispatching and Scheduling Techs.
References furnished upon request.