999 Main Street,
Any Town, NY – 99999
999-999-9999

Daniel Martinez

Objective

Seeking an administrative support position using my exceptional data entry, word processing, and customer service skills.

Experience

2006 – 2009 ABC, Inc. Any Town, NY
Dispatcher

• Responsible for safe on time delivery standards.
• Routing store deliveries in cost efficient manner.
• Operate in compliance with DOT standards.
• Meet and exceed location financial goals.
• Schedule back hauls.
• Organized preventive measures and Employee awareness programs.
• Maintain strong customer and employee relations.

2000 – 2005 XYZ Corp. Any Town, NY
Dispatcher

• Monitor Service calls.
• Assist area supervisor with dispatching & routing technician to service calls.
• Take service calls.
• Call customers with updates on pending service calls.
• Communicate with area supervisor on pending service calls.
• Monitor and update on call tech list.
• Input service calls into Fx program.
• Run credit card information for COD accounts.
• Pull part orders for technicians.
• Ship parts to technicians.
• Monitor technicians incomplete work orders.
• Assist customers with any concerns or questions they may have.
• Communicate customer concerns to account manager or service manager.
• Dispatch Lead.

1994 – 2000 BCD, Inc. Any Town, NY
Customer Service Representative And Dispatcher

• Responsible for Customer service, heavy phone volume, price quotes and tracking shipments.
• Dispatcher for local city drivers.
• Posted sales calls.
• Responsible for t-conning loads to obtain delivery to the proper destination.
• Posted checks, charged for additional assessorial.
• Arrival of all incoming trailers into proper doors unloaded and reloaded.

Education

1989–1993 New York High School New York, NY

• 1993 High School Graduate
• Area of focus: Office Skills

1993 -1994 New York University New York, NY

• Psychology Course

Skills

• Various Microsoft Office Computer skills.
• Proficient on 10-key calculator and computer number keyboard.
• Excellent data entry skills.
• Detail Oriented.
• Ability to get along well with people.

10 years Experience with Dispatching and Scheduling Techs.

References

References furnished upon request.

Click to download the Dispatcher Resume Sample One in PDF.

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