999-Main Street
Any Town
NY 99999
(999)-999-9999
Email: email@gmail.com
JOHN TAYLOR
Objective
Experienced and knowledgeable Information Technology Professional seeking a challenging and high performance oriented role as a Network & System Technical Support Specialist and implement the expertise and experience gained in this field to develop complex project with efficiency and quality.
Professional Experience
ABC Inc. Any Town, NY
Designated as – System Analyst From March 2003 – October 2009
Roles and responsibilities
- Created and maintained user network accounts in Active Directory, ADT security system, and UNIX.
- Research and creation of Standard Operating Procedures (SOP) for new custom software.
- Created backup schedule and implemented it. Total of 50 servers with Microsoft or UNIX operating systems configured as rack mount, stand alone and virtual servers.
- Created a procedure manual for IT operations and created multiple complex procedures for a new UNIX based customer service system.
- Support of LAN and UNIX users with Microsoft Office and custom UNIX application.
- Support of 50 Blackberry users on Blackberry Enterprise Server (BES), support of over 250 cellular devices from three cellular carriers. Managed and configured cell phones, cellular modems and cellular routers.
- Liaison for vendors, negotiation of contracts and terms, equipment replacement and service agreements.
- Asset management of all computer equipment and telephones including cellular. Processed and tracked Return Material Authorizations (RMA’s) and maintained warranty records.
- Assisted Help Desk staff as needed
- Participated in a 24 x 7 x 365 on-call assignment that rotated through the department.
XYZ Corp., Any Town, NY
Designated as – System Analyst from August 2002 – December 2002
Roles and responsibilities
- Responsible for providing knowledge-based, content or technical expertise for the development and implementation of customer applications or solutions dealing with complex software applications.
- Assists sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications.
- Provide follow-up support in disseminating knowledge-based, content, or technical information on specific applications or solutions.
- Responsible for performing the installation, servicing, and repair of complex equipment and systems.
- Checks out and approves operational quality of system equipment. Instructs customers in the operation of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.
- Plan and execute unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements.
- Lead cross-functional linked teams to address business or systems issues.
- Responsible for responding to product application support questions from customers regarding the company’s software.
- Responsible for writing and implementing scripts in oracle based software for report writing.
BCD Inc. Any Town, NY
Designated as – System Analyst from March 2003 – October 2009
Roles and responsibilities
- System Manager Tivoli Workload Scheduler and Amdocs Monitoring Control application on 250 HPUX and Solaris servers.
- Developed administrative automation tools using Korn and Perl scripting with RUP and MDSD process.
- Migrating Tivoli Workload Scheduler 8.2 to 8.4, create and delete jobs and job stream thru JSC or composer
- Support team’s daily function using Webtrax, TWS, SQL, and UNIX command tools for solutions.
Education
Graduation
Bachelor of Engineering in Computer Science
Stanford University
Certifications
CCNA, CCENT (CISCO)
A+ (CompTIA 2004)
Accomplishments
- ABC Inc Distinguished Employee Of The Year for 2009
Click to download the System Analyst Resume Sample One in PDF.
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