Any Town, NY, 99999
Cell: (999) 999-999-9999
email@yahoo.com
Visa Status: US Permanent Resident

Mark Harris

Program Manager, IT Projects and Programs

A senior program manager with 10+ years of IT industry experience across many fortune companies, in domains like health care, Banking and Finance, commerce and insurance.

An impassioned team leader with purpose and understands that strong working relationships create great teams and produce exceptional results.

Handled programs and Projects spanned across multiple years with budget exceeding $10 Million with spearheading controlling Scope, Time and Cost using various management information systems.

Expert in defining and maintains the standards of process, generally related to Program Management Office (PMO) within the organization. Expert in Agile and Scrum project management methodology and handling virtual teams. Also hand on experience with six sigma methodology to improve existing processes.

Strengths:

Program Management, Customer Facing, Handing Virtual teams in matrix organizations, Problem Solving, Lead team with examples, six sigma process experts, project, program planning, Quality control, Quick domain learner.

Technical Skills and Certifications:

• Operating System: UNIX and Windows NT.
• Application and Tools: MS Projects, Visio, Site minder, Apache, LDAP, Oracle Forms& Reports, Actuate Reports, Oracle Discoverer, Unix Shell Scripting, ER win data model.
• Languages: SQL-PL SQL, C, Oracle 9i, DB2, Microsoft Access, LDAP, Ingress, DB2.

Work Experience

Aug 2007 – Present
Program Manager and Sales Coordinator: ABC Inc. Any Town, NY

• Researched, analyzed and prepared comprehensive quotes.
• Created and maintained monthly quote log.
• Created and maintained work plans and time lines for customers.
• Worked directly with sales team representing. This entailed daily communication, reviewing and submitting quotes to customers on their behalf, re-quoting potential work, liaison between sales team and customers for follow up on quotes, purchase orders.
• Prepared monthly sales forecasts reflecting 30, 60 and 90 days of production for management and sales team.
• Facilitated weekly sales team meeting – follow up on status of outstanding quotes as well as discuss any open issues and concerns with new and current service and, or production jobs.

Aug 2006 – Aug 2007
Program Manager and Project Manager: XYZ Corp. Any Town, NY

• Manage an E-Commerce Website.
• Manage Wholesale and Retail business.
• Research product and technology trend.
• Prepare product pricing and forecast models.
• Provide Product pricing analysis.
• Plan and execute Marketing strategies to increase revenue.
• Increased the Program’s revenue by 10%.
• Evaluate the programs sales performance and formulate and review a strategic long range plans, goals, and objective.
• Set program guidelines and goals base on upper management expectations.
• Continually met and exceed all set financial goals.
• Communicate new parts offering and promotions to all partners and customers.
• Manage all Supply Chain processes and operations for all Bulk parts.
• Manage product life cycle.
• Monitor and track the program’s performance.
• Present the Program’s Quarterly performance to Senior Management.
• Created and Maintain the Group’s Share Point Site.
• Manage all communications, training, and processes.
• Manage all partners and suppliers relationships.
• Provide weekly and monthly reports on the program’s performance.
• Primary Products Technical Expert for the team.
• Analyzed data to provide new ways to increase revenue.
• Insured all program questions were answered and managed all program processes, ensuring customer satisfaction and maximizing revenue stream.
• Provided the final decision on all of the program activities, ensuring profitability and consistency.

2000 – 2006
Program Manager: BCD Inc. Any Town, NY

• Delivered contract performance invoicing $100k+ in revenue.
• Counseled program team and subcontractors to develop an acceptable, turnaround delivery plan for a troubled program in order to meet customer contract timetable.
• Verified new product contract requirements were met and performed cost-benefit analyses against various project requirements for system-level options and approaches.

Certifications

• PMP Certified.
• Oracle Certified Associate.
• Six Sigma GB Certified.

Education and Training

• Bachelors in computer Science from Yale University

Click to download the Program Manager Resume Sample Two in PDF.

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