Network Specialist Resume Sample Two

email@gmail.com
999-999-9999
999 Any Town, NY 99999

Ruth Harris

To work in an environment that allows me to utilize my technical expertise and analytical skills to resolve complex issues.

Predominantly set up, configure and support a Windows server (occasionally utilize Linux servers) and Network Equipment on a TCP, IP network.
Administer all systems, applications, security updates and carefully document network and server changes.
Configure and troubleshoot Windows 2008 (IIS), Windows 2003 (IIS), Windows SQL Server.
Design, configure and troubleshoot network devices.
Troubleshoot network performance issues. Coordinate with manager and team on new tasks or existing issues.
Support and resolve issues related to IIS, SQL, hardware, software and network.
Support clients’ requests for setting up hosting resources: Web sites, Databases, security and other internet resources (DNS, email, FTP).
Perform a variety of tasks including documentation and improvement of Standard Operating Procedures.

Transitioned XML scripting server for bulk configuration and channel adds to enterprise VMS solution and established new bulk provisioning features.
Facilitated development of test documentation.
Guided team of 10 to seamlessly convert customers to all Digital Platform
Supplied expertise during implementation new channels and services.
Instrumental in testing new platform feature converting multi-program transport stream (MPTS) over single program transport stream (SPTS).
Completed test and turn-up of over 50 video service offices (VSO’s) nationwide.

Designed, implemented and administer a Microsoft Active Directory network consisting of 1000+ Windows XP desktops and laptops.
Designed, implemented and administer Microsoft Exchange server consisting of 100+ mailboxes.
Provide Tier 3 support for 1000+ employees.
Research, recommend and implement new hardware and software.
Maintain Cisco based wired and wireless infrastructure.
Designed, implemented and managed anti-virus servers.
Administered back-up and recovery solution utilizing Symantec Backup Exec.
Implemented a successful remote management and administration system with Desktop Authority’s Script Logic.
Work closely with the Technology Director to provide technical expertise on all PC related issues as well as network devices and computer peripherals.
Project management experience:
- Cisco ASA firewall upgrade.
- Exchange 2007 upgrade.
- Novell 6.5 upgrade.
Create and present detailed annual budget plans to implement hardware and software district wide.
Manage department finances on a daily basis.

10 years of experience providing customer support in a busy call center environment.
5 years of management and supervisor experience providing top quality customer service in both a face to face and call center environment.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Case Western Reserve University 1998
GED

Rockefeller University 2008
Bachelor of Science in Information Technology