999-999-9999
email@yahoo.com
Charles Moore
SKILLS AND ABILITIES
- Extensive experience in customer service, both in-person and via telephone.
- An independent self-starter with a background in the IT industry.
- Superior communication skills in dealing with end-users, clients, and employees.
- Well-organized and highly efficient at working in a multi-tasking dynamic environment.
- Ability to plan, organizes, and supervises the work of others.
TECHNICAL SKILLS AND ABILITIES
- Experience in Microsoft words, Power Point, Excel, and Outlook.
- Excellent documentation skills.
- Strong problem solving skills.
- Strong research and troubleshooting skills.
- Microsoft XP, Linux, and Unix’s.
- Type 50 wpm.
PROFESSIONAL EXPERIENCE
ABC Inc. Any Town, NY
01/ 2010 – Present
Senior Network Specialist
- Installation, configuration, and administration of various hardware and software in LAN and Wan environment.
- Installation of pc’s, printers, switches, and servers. Diagnosing and repair of all network related equipment, and performing upgrades to both software and hardware.
- Currently serving as Network tech in support, providing on site support for over 300 staff and currently 10 computer labs, hardware and software. This position also includes the development of specific images for the desk top computers, testing and re-imaging of desktop computers as needed to stay current and meet training needs at the Academy.
- This position requires working knowledge of Windows 2000 – XP Net ware 6.5, 2000 Server, AD. Microsoft Office, Ghost and Deploy Center, VERITAS Backup Exec.
XYZ Corp. Any Town, NY
10/2009 – 11/2009
Network Specialist & Agency Support
- Provide network support to 30 sites.
- Problem determination and resolution of incident and chronic tickets assigned to the team.
- Escalated, opened, worked and closed tickets.
- Monitor, track and participate in the resolution of tickets using TCP, IP (Transmission Control Protocol, Internet Protocol) assigned to the team.
- Assist with performing day-to-day procedural activities such as recovery support.
- Support and maintain the firewall, LAN Cabling, VPN, switches, bridges, Hubs and Cisco routers. Perform firmware. Test and configure new equipment as necessary.
- Create and maintain valuable, timely communication for all Technology Division Managers, Regional Coordinators and Broadband Vendors.
- Supervise, monitor, and coach technicians and colleagues.
- Worked with routing protocols for the LAN and WAN network of our agents.
- Responsible for support enhancement requests as an Internal Project Manager within Availability Management.
BCD Inc. Any Town, NY
February 2008 – February 2009
Network Specialist & Webmaster
- Upgraded and configured aging servers at regional offices to more current Server OS.
- Installed and maintained secured wireless networks to remote locations.
- Inherited the company’s website and enhanced it to accommodate latest business needs.
- Learned to work with video editing software to integrate video clips to web site.
- Demonstrates exceptional dependability and ability to adapt to new situations and conditions.
EDUCATION
Massachusetts Institute of Technology
Associate in Specialized Technology Degree
Information Technology and Computer Network Systems
Click to download the Network Specialist Resume Sample Three in PDF.
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