999 Main Street, Any Town, NY, 99999
Cellular: 999 999-9999
email@yahoo.com

Mark Brown

Network Administrator

SUMMARY OF QUALIFICATIONS

IT Professional with 10+ years experience supporting desktop computers, switches, access points, printers, and mobile hand held units within a Local Area Network (LAN). Experienced with managing vendor relationships, including contract negotiations for supported hardware, systems. Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management and training. Extensive knowledge of wireless environments (Cisco backbone), and mobile systems products. Education focuses heavily on Cisco technologies, such as NAT, VPN, WFQ, CBWFQ, and many other networking protocols and technologies.

SKILLS

• Well Skilled:
  Cisco Wireless Networks,  Mobile Hand Held’s (Intermec),  Desktop Support (Dell, XP, Win2K)
  TCP-IP Switch, Management (Cisco-Dell), Avalanche
  Wireless Network Design, Air Magnet, Product Documentation
  Service Contract Management, Vendor Management, Phone Systems (Avaya, Centrex)
• Skilled:
  Cisco IOS, (CLI-GUI) CCNA-CCNP Skill Set, LAN Design
  Microsoft Office, Windows Server 2003 Lotus, Notes client support
• Familiar:
  AS400 KBM ERP System, Windows Server 2008, Router Programming (Cisco)
  Active Directory, Tape Backups (AS400), Windows 7

PROFESSIONAL EXPERIENCE

ABC Inc., Any Town, NY Feb-09-Present
Network Administrator

• Network System Analysis, Design and implementation.
• On-site Network problem identification and troubleshooting.
• Configuring L2-L3 devices.
• Analyze packet traces with Sniffer, Net X-ray and identify bugs.
• Installed, Configured and Monitored the Windows 2000- 2003 Servers and Clients.
• Configured and Managed CISCO Routers.
• Backups on tape drives and all Journal backups.
• Worked on Ethernet, LAN Switching, VLANs, WAN Interface Configuration, VTP Configuration, WAN Technologies.
• Created User-Level Security, Disk Quotas, Print Management and Printing Priorities to Users, Blocking Internet to Certain Users, Sharing Printers, Files & Folders to Users, Mapping Drives.
• Created and Managed Public Key Infrastructure (PKI) and Certificate Servers.
• Manage and secure user accounts-Monitor tuning system performance, storage management, system security, print management, capacity management and network connectivity.
• Build more than 500 HP and Compaq Servers (DL360, DL380, DL 365, Storage Arrays and others).
• Created RAID-0, RAID-1, RAID-5 and RAID-10 Levels on the SAN HP Storage Arrays and Dell Storage Devices.
• Installed and configured Active Directory, DNS, IIS and WINS on the Servers.
• Troubles shoot Hardware and Software issues while building the Servers.
• Connecting LAN & WAN Computers through RAS connection and solving the Connectivity Issues.
• Designed, Configured, Monitored and Trouble shoot LAN,WAN.
• Security Patch Management by using Microsoft SMS.
• Monitored switches, hubs, routers, file system, CPU utilization, and drive space.
• Weekly Backups of Mail Boxes and User Data.
• Configuration & maintenance of new web sites.
• Restricted users from installing new software’s on their machines, changing desktop settings, Sharing and mapping drives, Administrative and other rights.
• Assist in or act as the primary individual in evaluating the efficiency of server and client operations and makes. Recommendations involving equipment and system efficiency need for replacement, and adequacy of services for classified and unclassified systems.
• Perform other specific System Administration duties as defined in Working Practices.

XYZ Corp., Any Town, NY Jan/06-Nov/2008
Network Administrator

• Set up, configure, and support an Active Directory 2003 domain with Exchange 2003 for 100+ internal users and 60+ external Windows 2003 Terminal Server users.
• Install and support Microsoft Office 2003 suites, email Clients, Quick Books Enterprise, Platinum, ADP client, Norton Antivirus, and other software configurations.
• Build, repair and support workstations running Windows 2000 and XP, setup Laptops with VPN connection Remote Desktop for terminal server users.
• Troubleshoot TCP-IP; DHCP; DNS; Group Policy and network performance issues.
• Perform full and incremental backups of file server, Exchange, ADP and Accounting system using VERITAS 9 and Motzy.
• Design and implement Disaster Recovery Plan.
• Provide technical support and guidance to users.
• Lead and directs the work of a PC specialist and Interns.
• Interact with vendors such as ISP and others.
• Develop technical documentation, standards and policies.
• Rely on extensive experience and judgment to plan and accomplish goals.

BCD Inc., Any Town, NY Feb/2004-Dec/2005
Network Administrator

• Maintain internal network, server, and desktop infrastructure for a software company of 30 employees.
• Responsible for maintenance and around-the-clock monitoring of public facing web sites and Terminal Services environments.
• Successfully upgraded company infrastructure and network security policies including implementation of site-to-site VPN between remote offices and setup of redundant power, LAN, and WAN connectivity for servers.
• Configure and deploy servers.
• Build custom deployment packages for Windows Mobile 5, 6. Hand held are configured for communication using LAN, Wi-Fi (802.11), Blue tooth, and dial-up and cellular WAN.
• Manage and support approximately customers’ software, hand held, network, and server infrastructure both remotely and on-site.

EDUCATION

University of Minnesota, Twin Cities December 2006
Associate of Applied Business, Computer Maintenance and Networking

University of Illinois, Urbana-Champaign December 2009
Bachelor of Science, Computer Maintenance and Networking

Click to download the Network Administrator Resume Sample Two in PDF.

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