999 Main Street,
Any Town, NY 99999
Mobile (999) 999-9999
Email:email@yahoo.com

Mark Davis

OBJECTIVE

I am seeking an Information Technology position with a growth-oriented company offering opportunities for advancement and professional development. Also, I am looking for a position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

SUMMARY OF EXPERIENCE

In summary, I am an experienced IT professional with expertise in Windows-based environments, networking and TCP, IP. I have outstanding customer service skills resolving technical issues and educating end-users as well as a team player making significant contributions to team and individual success.

EXPERIENCE

ABC Inc. Any Town, NY
IT Specialist, July 2009 – January 2010

• Utilized high competency in Lotus Notes Mail and Microsoft Exchange to provide exceptional support to customers. Supported VPN(s), remote virtual desktops, Nortel, AT&T, Citrix access, SQL applications.
• As site focal, provided one-stop Tier 2 support for LAN, desktop and server. Participated in roll out of a sales database to sites.
• Modified imaging process so one person can image 100 laptops in a day. Reduced data backup process from 2 days to 3 hours. Setup a loaner PC pool that reduced user downtime.

XYZ Corp. Any Town, NY
IT Specialist, September 2008 – February 2009

• Maintained and supported computer systems.
• Supported a network of 100+ computers. The network consisted of Dell Servers, proprietary servers for communications recording and logging, time server, and a firewall. The servers were connected to a Cisco router.
• Maintained networked paging system. The system consisted of 3rd-party paging on the server-client side, and another program, Page Monitor, was used to monitor and setup the paging protocols, profiles and groups on the paging side. A web interface was used for writing the actual page.
• Responsible for Internet filtering via White-listed and Black-listed IP-addressing using a proxy server (Symphonic Network Composer). I also created special groups with internet-usage rules for Quality of Service (bandwidth usage and internet application usage by priority).
• Maintained user IP connections in multiple VLAN’s using a Telnet connection from a command line.
• Updated and maintained network connections to Cisco router as needed for additional rooms, and other peripherals.
• Updated and maintained settings on Symphonic time server. The internal software was maintained via a web interface. The BIOS was updated using a serial connection and command-line procedures using a 3rd party program.
• Updated BIOS and hardware (hard drives, RAM, etc.) on Dell servers.
• Maintained user profiles on a Secure Virtual Private Network (VPN). The VPN used the IPSec-LPT2 protocol for tunneling.
• Gave second and third level application and network support.
• Supported users with Microsoft Office Suites 2000-2003-2007
• Imaged (using Symantec Ghost) and replaced hardware using Windows XP Operating System; experience with Windows 2000-XP-Vista Operating Systems.
• Maintained user accounts and network access using Active Directory.
• Experience with remote assistance programs (Log Mein Rescue, Dame ware, Go To Assist, VMware).

BCD Inc. Any Town, NY
IT Specialist, November 2007 – August 2008

• Responsible for administration of anti virus server.
• Responsible for taking help desk calls in which I would determine the complexity of the problem. Documented helpdesk calls using help desk software.
• Responsible for administration of Microsoft Windows Server Update Services.
• Maintain network closet’s wiring to keep it organized and safe.

CERTIFICATES & CONTINUED EDUCATION

University of California, Los Angeles

• Working with TCP, IP
• Getting started with Windows Server 2003

University of California, San Francisco

• Networking and Client Operating System Fundamentals
• Enterprise Systems (Active Directory)
• Advanced Networking with TCP, IP

EDUCATION & TRAINING

Michigan State University
BS, Information Systems Security, January 2007 – December 2009
Course of study: AA in Computer Networking Systems
California Institute of Technology
Computer Information Management, August 2005 – January 2007
Course of Study: Computer Systems Management

PROFESSIONAL REFERENCES

Click to download the IT Specialist Resume Sample Two in PDF.

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