999 MAIN STREET
ANY TOWN, NY 99999
email@yahoo.com
(999)999-9999

RICHARD ROBINSON

OBJECTIVE

I’m looking to advance my career as an IT Manager or Systems Administrator in an establishment that I can grow and excel in. I’d like to apply my skills to help that establishment maintain and grow.

WORK EXPERIENCE

IT Manager Aug. 2007 to present
ABC Inc., Any Town, NY

• Maintain network infrastructure including routers, firewalls, switches, and IP Telephony.
• Install, configure, and maintain network file servers, print servers, SQL, and Exchange servers.
• Ensure business continuity by designing, implementing, and maintaining a backup solution.
• Provide technical support for end users.
• Develop departmental budget and project IT needs for the future.
• Make presentations to firm partners and management on new technologies and how to provide clients with better service and support.
• Provide a secure networking environment and ensure compliance with mandated security policies.

Division IT Manager Jan. 2005 to July 2007
XYZ Corp., Any Town, NY

• Eliminated company-wide productivity loss by actively pursuing root cause analysis.
• Facilitated virtual IT team in creation of Share Point intranet site to promote employee money-saving ideas.
• Mentored and empowered direct reports to project manage IT projects 1000 employees.
• Led team of 6 direct reports consisting of 3 supervisors and 3 IT infrastructure generalists.
• Ensured success of all implementations and support for Windows 2003 Server, XP, Cisco network, Cisco VoIP, Cisco and Symbol wireless, Symbol Hand held devices, Avaya and Merlin PBX.
• Created and managed capital and operating budgets.

IT manager May 2003 to Jan. 2005
BCD Inc., Any Town, NY

• Manage network security for the entire company.
• Developed business continuity plan and administer all disaster recovery drills.
• Architected network designs and configurations.
• Managed multiple projects from launch to fruition.
• Create desktop security policies and procedures.
• Control system integrations for network, server and software changes.
• Created a 3 year strategic plan for hardware and software upgrades.
• Collaborate on annual departmental and operating budgets.
• Provide training to staff on software and system best practices.
• Assist in the hiring process.
• Maintain server and network availability 24/7.
• Responsible for all software and hardware implementation testing for the company.
• Create documentation and procedures for all installations and IT processes.
• Research new technologies and determine applicability.
• Maintain professional relationships with external customers and vendors.
• Manage network backup hardware, software, and updates.
• Maintain software updates and licensing.
• Provide desktop support for all employees.
• Maintain Cisco firewall and Secure Works Intrusion Prevention System (IPS).

EDUCATION

University of Minnesota, Twin Cities Fall 1989 to Spring 1992
Twin Cities, MN

Associates Degree in Commercial Art and Advertising

New York High School Fall 1985 to Spring 1989
New York, NY

Graduated

SUMMARY OF QUALIFICATIONS AND ACHIEVEMENTS

Member of Linux user group.

Employee of the Year Award (ABC Inc) for showing great customer service skills.

Skills

Systems and Network
Administration
IT Trainer
IT Systems Technician
Service Advisor
SAS 70 Type II Compliance

Experience:

• Operating systems: Windows XP,Vista,7, Windows 2000,2003 server, Ubuntu Server, Desktop, Free BSD Unix, Mac OS, X
• Applications: MS Office Suites, Open Office Suites, Coral Draw Suites, Adobe Photo shop, Adobe Acrobat Pro, Coral Paint Shop Pro, Meditech, EMR Software
• Services: Zimbra Email, Collaboration Suite, Zone Minder, FTP, SFTP, Samba, Networking Protocols
• Hardware: PC Desktop and Workstation, Configurations, Sun Ray Thin Client System, Sun, HP, Dell, and Custom Servers
• HARDWARE (cont.): Most Office and Copiers & Printers, Palm TX Repair, Net gear, Linux, Routers & Switches, Sonic wall Firewalls, Tablet PCs

References

Aavailable upon request.

Click to download the IT Manager Resume Sample Three in PDF.

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