999 Main Street
Any Town, NY 99999
999-999-9999
email@gmail.com

Charles Garcia

IT Manager and Senior Consultant

An accomplished leader and currently an IT Manager in the Web and Client Server Development Practice. I have extensive experience in leading web and client development, team management, project management, business system analysis, strategic planning, technology migration, product management, application architecture, system implementation, application administration and 24×7 SLA based production support. My technical strengths include Microsoft Project, Visual Studio, ASP, VB.NET, Windows Forms.Net, Web Services, NTier Architecture, Application Center, Microsoft Visual Interdev – ASP, BEA Tuxedo, Clarify eFront Office 10.1, Crystal Reports, HTML, DHTML, IIS, Install Shield Professional, JavaScript, VBA for Office, Visual Basic Component Services, COM+, DCOM, and various databases including SQL Server 2000-2005, Inform ix, Oracle, IMS, DB2 and AS400. My focus has been on web application, web services and serviced component development.

Professional Highlights

ABC Inc. – IT Manager

• Architected, designed and implemented servers and clusters to support rapid growth, improving application performance, maintainability and scalability.
• Managed the planning and implementation of disaster recovery program.
• Saved significant expense by consolidating LDAP directory.
• Designed, configured Domino-driven databases using Lotus Script.
• Built BES infrastructure for enterprise mobile data services.
• Ensured mail retention and compliance adhered to SEC regulations.
• Played key role in project outsourcing software development.

XYZ Corp. – IT Manager

• Manage the IT Services.
• Create a positive work environment by team building, encouraging individual development, effective use of recognition, taking advantage of opportunities for further development.
• Balance short and long term targets and priorities for all in scope activities. Anticipates risks and proactively diffuses situations to minimize and avoid impacts resulting in escalations. Effectively delegates to others and manages resources.
• Responsible for ensuring the program is successful in meeting all goals related to cost, schedule, technical performance and customer satisfaction.
• Manage expectations and facilitate communication throughout the IT department.

BCD Inc. – IT Manager

• Manage the a team providing business consulting, process improvements, and user support to approximately 100 sites and 5,000 users.
• Responsible for ongoing operational use, maintenance, support, upgrades, and enhancements for the MM, PP, QM, WM, and APO applications across three SAP R3 productive instances in North America.
• Supervise Business Analysts plus consultants based on resource demands.
• Manage vendor relationships for 3rd party applications that are integrated into SAP platform.
• Forecast, staff, and assign resources to meet anticipated demands.
• Improved user support & maintenance SLA performance.
• Completed numerous process improvement and enhancement projects.

Education

B.S.B.A. in Management Information Systems from New York University

Professional Education Courses:

• MS Visual Basic and Studio .Net Enterprise Development
• MS Visual Basic and Studio .Net Development
• JAVA Fundamentals
• Oracle PL-SQL
• MS Visual Interdev 6 – Mastering Web Application Development
• MS Visual Basic Fundamentals
• MS Visual Basic Advanced

Click to download the IT Manager Resume Sample One in PDF.

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