Credit Manager Resume Sample One

999 Main Street • Any Town  NY 99999 • • Cell (999) 999-9999

Mark Thompson


Credit Manager, ABC Inc., Any Town, NY July 2009-Present

  • Manage the daily functions of a team of four collectors.
  • Manage the accounts receivable for six different offices across the country; US and Canada.
  • Manage 9,000 customers, sales revenue of $250 million a year.
  • Reduced the DSO from 60 days at the end of fiscal year 2008 to 47 days at the end of fiscal year 2009. This generated an additional $1.5 million in free cash flow.
  • Created credit policies and procedures.
  • Assigned Credit limits, review of income statements.
  • Completed lien waivers.
  • Minimize bad debt write-offs by completing a comprehensive credit review of the customer base to set appropriate credit limits. This was accomplished by creating a credit analysis report showing payment history and sales data.
  • Created a report that automatically reprints, emails, and faxes invoices to customers that are past due, reaching 9,000 customers in one day, through a Z_FI report created by IT SAP team and me being the business owner.
  • Trained new employees on all credit applications including front end and network architecture.
  • Worked with end users to specify and design functionality that improves the efficiency, effectiveness and usability of firm software.
  • Allocated resources efficiently and effectively to maintain cash flow excellence and support company profitability.
  • Minimized bad Dept. write-offs and hasten A and R collections by collecting open invoices and deductions through collection calls and letter.
  • Created automatic notifications that went out to customer’s service team, customers, and sales.
  • Setup new credit group categories including customers that pay by credit card, special promotional accounts, inter-company customers and so on to better manage credit risk.
  • Create a Dunning process.
  • Implemented more correspondence via email and fax with inside customers, actual customers, and sales.
  • Established automatic order release parameters in the system to reduce cycle time of pending shipments.
  • Contributed to the overall finance process to help ensure high quality, timely delivery of world class products.
  • Reviewed current customers account for credit limits, increase credit limits within authorized parameters.
  • Opened new accounts and do background check using Dunn & Bradstreet.

Credit Manager, XYZ Corp., Any Town, NY May 2009-July 2009

  • Responsible for Credit & Collections of a financially distressed Company.
  • Daily operation of the Credit Department.
  • Performing Credit Approvals utilizing the Trans Union VRU system.
  • Increased cash flow while reducing Bad Debt.
  • Issued weekly aging reports to senior management.
  • Resolve complaints with the Better Business Bureau, Department of Consumer Affairs and the Attorney General’s Office.
  • Liaison between our Company and the various Outside Law firms and Collection Agencies handling our legal accounts.
  • Responsible for court appearances when necessary.
  • Assisting the CFO with Bad Debt Reserve calculations.
  • Assisting outside auditors with semiannual and annual audits.
  • Arrange payment work out arrangements with problem accounts.
  • Able to retain customers by enhancing collections.
  • “Hands On” management approach.
  • Knowledgeable in the use of the ADD’s energy software, AS 400 system Excel, Microsoft Office and Outlook.

Credit Manager, BCD Inc., Any Town, NY Summer 2008

  • Supervised a staff of 5-6 credit representatives, and 10-11 external collection analysts.
  • Assisted in bring collections in house, hiring 8 new Credit Representatives.
  • Responsible for credit, collections, and dispute resolution, for our Electrical, Utility, and Telecom divisions.
  • Manage an Accounts Receivable asset of up to $208M, with only 1.2% over 30 days past due.
  • Reduced Electrical division ‘over 30 day past due’, by half, to a 4 year low of 0.48%.
  • Minimized overall bad debt to under $200,000 across divisions during an economic downturn.
  • Beat competition in DSO performance the last two years.
  • Introduced sophisticated financial analysis to minimize risk and promote sound sales strategies.
  • Reduced delinquency and risk in international sales by enforcing contract and terms policies.
  • Introduced a country risk tool with credit guidelines, for use by Legal, Treasury, and Sales.
  • Worked with divisional, marketing, and sales on: terms, claims, e-invoicing, EDI, cash, and credit issues.
  • Developed process improvements for revenue recognition and letter of credit management.
  • Supported and consulted on the Get Paid software integration, having previously integrated a competitor.


State University of New York, Bachelor of Science, May 2009
Major: Sports Management
Cumulative GPA: 3.48 and 4.000 Graduated Cum Laude
Honors: Dean’s List – Six consecutive semesters
Recipient of the President’s Out of State Scholar Award


  • Proficient in Microsoft Word, Outlook, Excel, Access, and PowerPoint

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