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Technical Engineer Resume Sample One

Any Town, NY
999.999.9999
email@yahoo.com

Michael Smith

CUSTOMER TECHNICAL SUPPORT ENGINEER

10+ years Technical Support experience in the Data Communications, IT Administration industry in companies of all sizes:

  • Business Focus: Track record creating and managing business operations to ensure uninterrupted business goals.
  • Management: Created and managed processes for the hiring and development of engineers, product and technology mentoring of peer engineers and associated training.
  • Technical: Strong background in troubleshooting, debugging, applications, networking, security, monitoring methodology, effective communication skills and strong knowledge of operating systems.
  • Problem Solving: Apply analytical skills and technical knowledge to solve server, application and network problems to conclude with root cause analysis.
  • Agility: Successful dealing with ambiguity and managing multiple projects, simultaneously in a dynamic environment.
  • Customer Service: Led and facilitated resolution of customer concerns with Product Management, Engineering, Support Services and Sales Teams.
  • Professional Development: Driven to develop strong hardware and software skills extending from the desktop to network resources for design, installation, configuration, and troubleshooting.
  • Recognition: Reputation as dedicated worker and team player with very good written and verbal communication skills.

TECHNICAL SKILLS

Languages: Perl, DOS script, JavaScript.
Tools: Network General Sniffer, Wire shark and Air Magnet, tcpdump, Smart Bits, Ixia, Visio, Send mail, Monitoring Systems.
Operating Systems: Linux (RHE, Fedora, Mandrake, Ubuntu), UNIX (SUN, HP, IBM) and Windows (2000, XP, 7, Server 2000, 2003)
Protocols: TCP, IP, RIP, OSPF, VRRP, SNMP, DHCP, DNS, SMTP, HTTP, FTP, TFTP, BootP, NFS, SSH.
Intranet-based Apps: Apache, IIS6, VSFTP, Clarify ticketing system, Live link, Oracle, My SQL, Symantec Ghost, Bugzilla, Net ID, Linux, UNIX CLI, The Dude, CLI Manager, HP Open view, Optivity NMS.

PROFESSIONAL EXPERIENCE

ABC Inc., Any Town, NY
Technical Engineer 4/92 – 3/10

  • Help technician’s set-up DSL service for residential and commercial.
  • Help troubleshoot modem.
  • Configure commercial modem with multiple static ip.

XYZ Inc., Any Town, NY
Technical Engineer 4/92 – 3/10

  • Setup & administer online ticket system & call center system for helpdesk.
  • Provide Tier III end-user support via phone & email for a variety of products.
  • Monitor, report, & resolve trouble tickets.
  • Ensured work quality level for existing tickets to meet SLA.
  • Analyzed & reported performance for IS and MIS.
  • Training for new, existing employees on helpdesk systems & current products.
  • Inventory & refurbish return products.
  • Ensured product compatibility through testing products.
  • Provide debug reports to ensure quick resolution for compatibility issues.
  • Write and create online knowledgebase articles & downloadable documentation.
  • Desktop, laptop, network setup, maintenance, & backup using Windows XP andVista.
  • SBS 2003 & Exchange 2003 setup, maintenance, administration & backup.

BCD Inc., Any Town, NY
Technical Engineer 4/92 – 3/10

  • Provide network field support.
  • Replaced cards in routers.

SPECIALIZED TRAINING AND PROFESSIONAL DEVELOPMENT

AA, Computer Science, Stanford University – in progress
UNIX System Administration
Oracle Database Administration

Sample Resume in PDFClick to download the Technical Engineer Resume Sample One in PDF.

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