Field Engineer Resume Sample Three

999 Main Street
Any Town, NY 99999
999-999-9999
email@yahoo.com

David Smith

CAREER SUMMARY

Field engineer providing for the commissioning & maintenance needs of customers at remote sites. History of successfully completing projects in harsh climates & adverse conditions.

PROFESSIONAL EXPERIENCE

Field Engineer ABC Inc. 10/2008-1/2009

On site Computer Software and Hardware Desktop Support.
Project Management including vendor contacts on site.
After hours On Call Computer Desktop Support.

Field Engineer and Switch Engineer XYZ Corp. 4/2008-7/2008

Provided technical team leadership to field engineers for the continued efficiency of network operations.
Implemented effective maintenance programs at client locations.
Coordinated all operations associated with the central mainframe system.

Field Engineer BCD Inc. 2/2007-1/2008

Customer advocate and focal point for hardware and software issues upgrade and site planning, installation and add-on support.
Direct customer interaction as their advocate and trusted adviser managing all aspects of support.
Tracked and implemented hardware and software updates to assure continued system up time.
Tracked and managed resolution of all customer hardware problems and software issues.
Managed support delivery to satisfy contract commitments.
Managed support contract renewals for my assigned customers.
Created and maintained customer Account Support Plans.
Managed problem case status reports and technical reviews for customers.
Resolved technical problems and business issues to prevent escalations to management.

EDUCATION & TRAINING

Bachelor of Engineering, New York University

PERSONAL INTERESTS & HOBBIES:

Digital photography, international travel, web design & cooking.

REFERENCES

Available upon request

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