Retail Customer Service Resume Sample Three

999 Main Street • Any Town, NY 99999 • (999) 999-9999 • email@gmail.com

CHARLES MOORE

Objective

I am a friendly, determined and extremely dedicated individual who has the ambition to succeed in any set environment; although I have extensive experience in the retail industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, with also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Experience

11-2009-05-2010 Retail Customer Service, ABC Inc, Any Town, NY

Interact with customers and patients daily via telephone and in person.
Instruct customers and patients on the proper use of medical products and equipment.
Assist customers and patients with proper fitting of products.
Restock, order, receive, and price products.
Receive, review, and verify order documents for accuracy.
Receiving customer payments by cash, check, and credit cards.
Prepare store closure by reconciling register and setting up for next business day.

09-2008-01-2009 Retail Customer Service Rep., XYZ Corp, Any Town, NY

To welcome customers into the store, listen to their issues, and understand why they have come in.
Use my problem solving skills to accurately pin point problems with customers and resolve it as quickly as possible.
To look for opportunities customers may have for additional need for service, need for data, and also need for a price plan change.

11-2005-02-2008 Retail Customer Service Supervisor, BCD Inc, Any Town, NY

Managed six retail store locations, leading a team of retail sales and service representatives to provide a positive face to face customer service experience while increasing sales performance.
Maintained the daily operations of all locations including scheduling, coverage, cash handling, equipment inventory and technical operations.
Handled department payroll, attendance, overtime, hiring associates, training, associate development, coaching and performance reviews.
Improved conversion rates and overall associate performance through the development and implementation of new monitoring processes, performance standards and reporting for retail within the division.
Developed an improved sales and retention culture motivating associates to perform at company standards and realize team and individual goals.
Served as the main point of contact and support for all divisional retail associates in addition to handing escalated customer accounts.

Volunteer Skills

10yrs of experience in All Microsoft Programs
65-70 WPM on a standard computer
10 yrs of cash handling experience

Education

Fall ’05-Spr ’08 New York University

Studied Business Education
Studied English Education
GPA: 3.75

May 2005 New York High School

GPA: 3.75

References

Available upon Request

Click to download the Retail Customer Service Resume Sample Three in PDF.

Jeff the Career Coach