999 Main Street • Any Town, NY 99999 • Home: 999-999-9999 • email@yahoo.com
Ronald Kinsley
Objective
To obtain an exciting and challenging position that will enable me to effectively combine my experience with my excellent sales and customer service skills.
Experience
ABC Inc., Any town, NY
October 2009 – February 2010 Customer Service
- Responsible for excellent customer service.
- Data entry, filing, answering phones.
XYZ Corp., Any Town, NY
December 2007 – August 2009 Cash Office and Customer Service
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
- Answered inbound calls in support of customer needs.
- Responsible for counting down and inputting all cash drawers and cash pick ups.
- Verifying, reconciling, and recording all voids, errors and vouchers from cash drawers.
- Entering and preparing all monetary deposits.
- Ensures that all paperwork and reporting documents are well organized, legible and neat.
BCD Inc., Any Town, NY
January 2004 – November 2007 Customer Service
- Assisted plan holders with all service issues.
- Set up new service requests.
- Reviewed claims to determine plan coverage.
- Explained plan coverage to plan holders.
- Handled all escalated calls.
- Provided authorization to Service Technicians to complete work orders.
- Researched Appliance parts and HVAC equipment.
- Ordered parts and equipment.
- Expedited purchase orders as needed.
- Calculated and offered cash settlements to assist plan holders with claims resolution.
- Followed up with plan holders to ensure job completion in a timely manner.
Education
High School
June 1993 New York High School
Click to download the Customer Service Skills Resume Sample Three in PDF.
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