Customer Service Supervisor Resume Sample One

999 Main Street • Any Town, NY 99999 • (999)999-9999 •

Peter Gibson


To obtain a position in an office, clerical, or customer service industry that will utilize my knowledge, skills, and abilities to achieve company goals.

Highlight of Qualifications

  • Over 10 years professional experience with the public
  • Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels.
  • Proven skill in persevering to solve customer’s problems.
  • Self-motivated and confident in making independent decisions.
  • Very well organized and able to meet deadlines.

Relevant Experience

Clerical Skills and Experience

  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.

Customer Service Skills and Experience

  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Employment History

2010 Customer Service/Sales Representative ABC Inc., Any Town, NY

  • Responsible for responding to customer phone calls by listening empathetically to the customer, clarifying and assessing customer needs, and resolving billing and basic service issues in a prompt and effective manner.
  • Professionally answered a high volume of call types as assigned. Effectively scheduled service appointments for current customers in a proficient and courteous manner.
  • Able to efficiently navigate through multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
  • Successfully up sold customers on promotional upgrade services.
  • Managed follow up calls to customers in a timely manner.

2001-08 Customer Service Management Skills XYZ Corp., Any Town, NY

  • Trained temp and new staff members on standard call center procedures.
  • Acted as Intern print manager coordinating print job priorities.

1999-00 Customer Service Skills BCD Inc., Any Town, NY

  • Inside sales.
  • Assist customer in placing orders and provide detailed product information.
  • Address customer questions and issues.
  • Research and troubleshoot ordering and shipping problems to ensure consistent service.
  • Work with Upper-Management and Warehouse Staff to ensure efficient shipment and delivery of products.
  • Order receiving and tracking.
  • Data entry.
  • Responsible for daily and weekly reports.
  • Faxing and Filing.


New York University

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