999 Main Street v Any Town, NY 99999 • email@gmail.com • 999-999-9999 cell
Michael Donald
Objective
Active participation in ways that will enable me to contribute my skills in Customer Service and Customer Satisfaction, Administration and Sales and Marketing. Problem solving and team participation, with an upbeat personality are my strong suits.
Work Experience
Customer Service and Sales Representative
9/2008– 6/2010 ABC Inc., Any Town, NY
- Received inbound sales and customer service.
- Issues return authorization numbers to customers for returns and exchanges.
- Placed orders for mailed in order. Batch orders.
- Mail out catalogs customers’ request.
- Answered questions on products.
Customer Service Representative
3/2005– 8/2008 XYZ Corp., Any Town, NY
- Responsible for all facets of Customer Service while assisting in the dispatch area.
- Regulated tasks in answering questions from customers in regards to tracking freight, quoting shipments, offering specialized services and general information.
- Maintained payroll records, processed time cards and issued payroll checks to employees.
- Researched shortages and missing freight, as well as reporting damaged freight; communicated with customers as to disposition of the freight, and entered data to produce shipping documents.
- Managed collection report and made calls to customers toward obtaining payment and and or payment arrangements.
Customer Service Representative
3/2004 – 2/2007 BCD Inc., Any Town, NY
- Responsible for data entry, allocations, maintenance, and invoicing sales orders and analyzed data.
- Coordinated returns and receivings; against open orders. Daily phone usage.
Education
5/2000 New York High School
References
Provided upon Request
Click to download the Customer Service Sales Resume Sample Two in PDF.
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