999 Main Street • Any Town, NY • 999-999-9999 • email@yahoo.com
Charles Nickles
Objective
Based on my working experience, I understand the importance of being a team player and I am capable of successfully implementing as well as completing any task given to me.
Skills
- Exceptional leadership skills
- Very Competent when communicating
- Ability to operate a computer is very proficient
- Very observant and alert of what goes on around me
- Excellent team player
Experience
3/2007-4/2008 ABC Inc., Any town, NY
Inside Sales Coordinator
- I was hired because of my quick 10 key abilities, my proven work ethic and team player attitude.
- I manage one of the top sales revenue clients, bringing in around $50,000 a month.
- Proficient and congenial on the phone; customers’ comment of how helpful I am and resourceful I can be to satisfy their needs. Taking 50 incoming calls a day.
- Filled in for receptionist.
6/2008-1/2009 XYZ Corp., Any Town, NY
Customer Service/ Sales Manger
- Handle multiple phones lines.
- Multitask filling out forms and answering calls.
- Take orders.
- Assist customers with any issues they have regarding orders they have placed.
- Give information about products.
- Manage 5-8 Employees.
- Perform employee Reviews and disciplinary action.
- Work closely with the General manager and owner to improve sales.
- Set sales goals for employees.
- Maintain customer database.
- Reconcile balances and credits on customer accounts.
- Answer customer emails and mail regarding customer service issues.
1/2009- 3/2009 BCD Inc., Any Town, NY
Customer Service & Sales Team Leader
- Increased Sales 100% through relationship selling
- Implemented and executed a quote escalation program that ensures compliance with Standard Operating Procedures.
- Increased profit margins by 10% on average during a decrease in overall corporate staffing.
Education
Current New York University
Click to download the Customer Service Sales Resume Sample Three in PDF.
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