Customer Service Representative Resume Sample Two

P.O. Box 999
Any Town, NY 99999
(999) 999-9999



Seeking a career position utilizing my experience, skills and style in the field of
Customer Service.


Over 10+ years of experience in Customer Service and Sales.
Well organized, trustworthy and able to multi-task.
Dependable and punctual.
Outgoing and friendly.


2009 – 2010 ABC Inc. Any Town, NY
Customer Service Representative

  • Coordinate (logistics) site-to-site transfers with on site and field personnel; populate bill of lading (BOL), and arranged pickup and delivery with Transport Company.
  • Site demand planning.
  • Process and resolve discrepant vendor invoices.
  • Monthly project and service billing.
  • Train personnel on SAP (when required).

2008 – 2009 XYZ Corp. Any Town, NY
Customer Service Representative Agent

  • Process applications for changes to, reinstatement of, and cancellation of insurance policies.
  • Reviewed insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records.
  • Accept payment on policies.
  • Responsible for building relationship with customer to provide excellence customer satisfaction, including informing customer of other product lines available.
  • Handle customer inquiries, complaints, billing questions and payment extension and service requests.

1993 – 2007 BCD Inc. Any Town, NY
Customer Service Representative And Cashier

  • Performed CS duties.
  • Responsible for accurate counting and balancing of cashier drawers, CS desk and store safe.
  • Maintained weekly spreadsheet for forwarding to Accounting.
  • Answered multiple line phone system and assisted callers or routed calls to appropriate department.

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