999 Main Street
Any Town, NY 99999
(999) 999-9999
email@gmail.com
Thomas Garcia
Objective:
Seeking a customer service position utilizing my skills and experience for the success of the company.
Skills:
Able to prioritize work, complete assignments with accuracy, and exceed company’s standards.
- Reception and Communications
- Data Entry
- Microsoft Word and Excel
- Keyboarding 60-65 wpm
- TACS, Acris, Corel and Chain
- Record Keeping
- Customer Service
- Filing and Organizational Skills
- Billing
- Documentation
Experience:
ABC Inc. – Any Town, NY 2008-2009
Customer Service Representative
- Answered phones professionally.
- Responded to customer inquiries and requests and resolved issues efficiently and professionally.
- Researched required information using available resources.
- Handled and resolved customer complaints.
- Routed calls to appropriate resource.
- Followed up customer calls where necessary.
- Strived for one-call resolution.
- Demonstrate best judgment in the disbursement of adjustments and credits.
XYZ Corp. – Any Town, NY 2006-2007
Customer Service Representative
- Promote services offered by the company, and answering questions about products and services.
- Assist customers with special orders, installation sales, and current sales promotions.
- Resolved customer concerns or complaints.
- Followed standard cash handling procedures.
BCD Inc. – Any Town, NY 2005-2006
Customer Care Representative
- Assisted delinquent homeowners in bringing account current.
- Negotiated short sales with real tors and homeowners.
- Communicated foreclosure process and timing.
- Walked homeowners through modification process and timetable.
Education:
Massachusetts Institute of Technology
Business, Clerical and Computer Training
New York High School, NY – Graduate
Click to download the Customer Service Representative Resume Sample Three in PDF.
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