999 Main Street,
Any Town, NY 99999
999-999-9999
email@yahoo.com
Mark Harris
Summary of Qualifications:
Results-oriented professional who adheres to confidentiality rules and pays attention to details, seeking position to utilize varied skills. Human resources, marketing, accounting, and banking experience. Received awards for excellent customer service, teamwork, and implementing a method to effectively distribute office information. Experienced in employee training, writing company policies, and working with Microsoft Office programs.
Experience:
Customer Service Representative
ABC Inc. May 2010-present
- Reduced initial processing time of customer returns from five days to two days.
- Effective communication with both internal and external customers.
- Member of a team to help reduce resolution time of non-conformance issues.
- Assisted accounting department with credit card payments and determining.
- Credits for parts returned by the customer.
Customer Service Representative
XYZ Corp. September 2002-March 2008
- Selling insurance products and servicing accounts.
- Managing the agency while the agent is away.
Customer Service Rep
BCD Inc. March 2000-August 2002
- Utilized strategic plans to enhance customer service satisfaction by using tools provided to maintain and increase service levels to both internal and external customers.
- Worked closely with other departments to promote sales contest.
- Increased customer knowledge by informing them of new products and safety issues.
- Assist customers with billing issues and setting up payment plans and budgets.
Education:
BBA in Human Resources Management
Minor: Accounting
Stanford University June 2000
Additional Training:
- Total Quality Management. 2004-06
Awards:
Click to download the Customer Service Representative Resume Sample One in PDF.
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