999 Main Street, Any Town, NY 99999
Home phone: 999-999-9999
E- mail: email@yahoo.com

Mark White

I understand your company is searching for an efficient, personable, professional office assistant. I offer 10+ years of knowledge and experience in a variety of industries. I am an individual with excellent communication skills, organized, and stress quality control. I have exceptional versatility to manage multiple tasks with a positive attitude. I have completed full courses in Microsoft Office Suite, Data Entry, and Quick Books Pro, and Integrated Software.

PROFESSIONAL EXPERIENCE

ABC Inc. Any Town, NY– 2006 to 2008
Customer Service Manager

• Responsible for recruiting, coaching and training store personnel to achieve sales goals, as well as to ensure profitability through correct use of store systems and processes.
• Assist in Planning and preparing work schedules and assignments of employees to specific duties.
• Responsible for solving eternal and external conflict issues expeditiously according to standard operating procedures.
• Work closely with vendors to ensure products are properly merchandised and replenished according to the store’s visual guide.
• Evaluate current in-store processes, programs and systems for continuous improvement and innovation opportunities to increase customer service in the store.
• Work closely with other supervisors and managers to improve quality and effectiveness of each department and the overall operation.

XYZ Corp. Any Town, NY – 2004 to 2006
Customer Service Manager

• Responsible for managing all front end cashiers, customer service, money center, maintenance, cart pushers, people greeters, and sales floor associates on a daily basis.
• Responsible for positively reinforcing and providing excellent customer service to customers and vendors on a daily basis.
• Responsible for administering coaching and developing to associates for time, attendance and adhering to schedules on a daily basis.
• Responsible for issuing cash loans, audits, and reports to cash office and upper management on a daily basis.
• Responsible for administering daily floor changes of sales displays and merchandise sales and promotions on a daily basis.

BCD Inc. Any Town, NY – 2003 to 2004
Inside Sales and Customer Service Manager

• Sell products to customers both over the phone and in person.
• Calculate product pricing and generate job quotes that satisfy both company profitability needs and customer requirements.
• Research non-stock product solutions to satisfy customer requirements and sell these items to customers.
• Handle all customer issues and concerns regarding invoicing, warranty and returns.
• Manage the receipt of inventory and maintain proper inventory controls.
• Write and publish articles for company newsletter.

EDUCATION

University Pennsylvania – Microsoft Office Suite Applications, 2009
Michigan State University – Courses in Business Management

Click to download the Customer Service Manager Resume Sample One in PDF.

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