999 Main Street, Any Town, NY 99999
Home: 999.999.9999
Cell: 999.999.9999
email@gmail.com
Donald Martin
SUMMARY
Dynamic, highly motivated Customer Service Executive. Proven ability to build strong relationships with staff and clients using negotiation, persuasion, demonstrated commitment and exceptional follow-through.
PROFESSIONAL EXPERIENCE
ABC Inc. Any Town, NY 2008-2009 Customer Service Executive
- Provided Customer Service for Insurance Company.
- Processed Claims.
- Explained the billing to staff only.
- Explained a breakdown of patient’s benefits to staff.
XYZ Corp. Any Town, NY 2005-2008 Customer Service Executive
- Provide Quality customer Service to customers throughout the region.
- Answered questions and concerns related to various products and services offered.
- Provide assistance with problems with cable including recommencing of service.
BCD Inc. Any Town, NY 2004-2005 Executive Administrative Assistant
- Provide executive-level administrative support to Director of Operations with a demonstrated ability to improvise, improve procedures, reduce overhead expenses, and provide superior customer service.
- Managed calendars for the Executive Management Team.
- Plan and coordinate meetings on-site and off-site for executive team, region team, corporate visitors, and clients.
- Organize the details of special events by working with team and assist with planning and execution of sponsored events. Travel arrangements, agendas and itineraries.
- Create Word, Excel and PowerPoint documents that include presentations, proposals and responses to requests for proposals (RFPs).
- Process monthly expense reports reflecting supporting documents and following company T&E policy and procedures.
- Procure travel using the internet and travel center for Executive Management Team and Front Line Managers.
- Process payroll and monthly vacation accruals for the Executive Management Team, District Managers, and office personnel.
- Coordinate, maintain, and distribute weekly calendar for the region.
- Process invoices, accounting requests and maintains department files.
- Gather data and complete preparation of weekly reports and project coordination.
TECHNICAL SKILLS
Microsoft Office, Lotus Notes Calendar, Outlook, Internet navigation
EDUCATION
Johns Hopkins University
Graduate of nine-month certificate program – Intensive Secretarial and Word Processing
President’s List GPA: 3.75
Click to download the Customer Service Executive Resume Sample Two in PDF.
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