Customer Service Executive Resume Sample One

Permanent Address
999 Main Street, Any Town, NY 99999
email@yahoo.com
(999)-999-9999

PAUL HARRIS

To obtain a career that allows me to utilize my skills in management, leadership, human resources, as well as public relations.

Overcome customer objections by using probing skills to achieve sales goals.
Provide excellent customer service while in a high call volume and fast paced environment.
Demonstrated strong product knowledge by answering customer questions in an accurate and timely manner as well as selling products and services while performing data entry.

Responsible for all accounts in my territory.
Worked directly with customers to develop a sustained relationship and to ensure continued satisfaction by providing accurate and timely processing of orders from input through delivery.
Promptly and efficiently met customer’s needs and requests.
Assisted in a high volume of customer incoming & outgoing phone calls.
Kept detailed notes on each call, including company, contact, date, time and topics discussed.
Processed customer orders daily and obtained additional information needed to process their order efficiently.
Replied to high volume customer emails and faxes in a timely manner.
Ensured proper follow-up on customer requests ensuring complete customer satisfaction.
Informed customers of price discrepancies, current production times, estimated shipping dates and other information as needed to keep the customer advised of order status both verbally and written.
Confirmed all order changes in writing with customer to insure accuracy.
Filed claims and issued Credit Memos.
Maintained catalog & product knowledge.
Communicate with all departments to ensure orders are processed accurately.

Share best practices & knowledge with colleagues in the achievement of the team goals & objectives.
The job responsibility also involves training customer service representatives in Outbound Collections.
Supporting new employees during their training, to get them up to speed.
Ensured appropriate collection procedures & activities have been applied while maintaining the company’s customer service focus.
Managing my performance consistently by ensuring meeting the PLA targets and working on the Areas of Opportunity.
Interaction with in the team to ensure process excellence in terms of productivity & quality.