99 MAIN STREET • ANY TOWN, NY 99999 • EMAIL@YAHOO.COM • (999) 999-9999
DAVID MILLER
IT MANAGEER AND SUPERVISOR PROFILE
Professional hands on Information Technology (IT), Manager and Supervisor, with an accomplished record of providing overall leadership regarding highly sophisticated state of the art IT equipment, programs, operations, and personnel. Well organized, analytical, and project savvy leader with over 10 years of experience, knowledge, and training of Mainframe SNA and Legacy and Enterprise Methodologies, Typologies, and Protocols. Versatile Manager and Supervisor with progressive knowledge and diversified experience regarding 24X7 LAN and WAN Helpdesk and Desktop Support, Asset Management, IT Security, Disaster Recovery, and Project Management. Managed and implemented system within systems level integrations and migrations for tactical inter-systems architecture across multiple departments and agencies of worldwide companies and large local municipalities. Effective and interpersonal communications skills with all levels of authority and personnel during presentations, facilitating meeting, and generating reports. With a professional appearance and disposition works hard and smart earning the confidence and respect of superiors, co-worker, subordinates, and most importantly the clients and and or user community. Managed, supervised and evaluated from technical engineers, consultants, vendors, and administrative staff. Frequently traveling and relocating for the duration of projects and and or problems, providing technical support for issues, concerns, and critical site problems, as needed.
EXPERIENCE
Sr. Telecommunications Analyst
January 1999 – July 2006
ABC Inc, Any Town, NY
- Worked with Business users to understand business requirements and introduce new strategies to support new business initiatives.
- Successfully Integrated Interactive Intelligence, Interactive Center server based PBX platform to Fujitsu PBX. This provided Enterprise wide Voicemail, Auto-Attendant functionality, and PBX and ACD Routing.
- Performed Phone bill audit that resulted in discovery of unnecessary or unused services. Cancelled services, recognizing substantial annual cost savings for the company.
- Negotiated phone service contract recognizing cost substantial cost savings from Tariff rates.
- Successfully upgraded Fujitsu PBX to latest release.
- Successfully upgraded Fujitsu and Altura ACD to latest platform.
- Oversaw LEC Carrier conversion for the entire Mid-West region.
- Oversaw Voice and Data requirements for new office set up, and office closings.
Telecommunications Consultant
October 1985 – December 1998
XYZ Corp, Any Town, NY
- Responsible for the purchase, maintenance, and deployment of Blackberries, Wireless Cards, Cell Phones and Accessories; Administration of the Blackberry Enterprise Server.
- Installed CISCO 7.1.3 Call Managers; Administrator and troubleshoot issues for Call Managers, Unity and three CISCO 2800 series Gateways. Designed and Implemented IP & PBX Voice Architecture for multi-campus deployment.
- Administrator for CS1000 Nortel Option 81C Succession 5.0 and Call Pilot 3.0; Responsible for moves, adds and changes, bars and nars, ESA, and CDP.
- Administrator for Premier Global Teleconferencing Accounts.
- Research new technologies and provide presentations and documentation for Management.
Telecommunications Consultant
February 1980 – June 1983
BCD Inc, Any Town, NY
- Created Service Request to various LECs.
- Working knowledge of Nortel and Siemens Switch (DMS10, DMS100, DMS250, DMS500) and Unbundled Co-Location configurations.
- Provided circuits for MCI’s local switched services to include POTS and subscriber trunk facilities.
- Coordinated customer turn-ups, including circuit engineering, due dates, and coordination of internal and external organizations.
EDUCATION AND MILITARY
New York University September 1975 – May 1977
Major – Electronics and Telecommunication
COURSES & TECHNICAL TRAINING
Negotiation for a Positive Outcome
Project Management
Managerial Skills
Compile Data
Analyze Data
Develop Procedures
Financial Planning
Budgeting
Procurement
Investments
Implement Policies
Negotiate Contracts
Facilitator
Prepare Schedules
Develop Workflow
Establish Standards
Set Deadlines
Staff Requirements
Interview, Hire, Fire
Staff Evaluation
Sys. Requirements
Equip. Acquisition
Project Feasibility
Evaluate Processing
Diagnose IT Issues
IT Security
Disaster Recovery
Generate Reports
IT HW and SW Skills
SNA and Legacy
Enterprise
COBOL and Fortran
Java and SAS and SQL
HTML and DHTML
SQL and C and C+
AS 400 and IBM
Burroughs and UNIX
Dec and Vax and LINUX
Tandem and SUN Novell and Nortel
Windows OS
Microsoft Outlook
LAN and WAN
FEP and Servers and Hubs
Controllers and Modems
DSU and CSU and Switches
Routers and Wireless
X.25 and DSL and TCP and IP
Ethernet and FDD and VPN
Frame Relay and IPX
SPX and Token Ring
Click to download the Telecom Consultant Resume Sample Two in PDF.
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