999 Main Street •  (999)999-9999 • Any Town, NY 99999 • email@yahoo.com

Daniel Harris

Professional Profile

Telecommunications professional – extensive experience in the global telecommunications field in support of both voice and data networking. Experienced in service management, vendor management, and implementation project management. Proven ability to communicate effectively with colleagues, vendors and customers at all levels.

Work Experience

ABC Inc, Any Town, NY (2006 to 2009)
Telecommunications

• Coordinated implementation of new member and carrier projects.
• Responsibilities included: all back office processes with the IT department including trouble reporting, order and response files, CDR and EMI production, traffic migrations.
• Responsible for the rate repository and how rates were applied.
• Operated as a Training Specialist by providing training and documentation on new carriers and products.
• Coordinated implementation to customer support .
• Provided project coordination and direct support of carrier and customer migrations and IT project implementations.
• Responsible for contract term and pricing conformity for products from all vendors.
• Created the necessary documentation and project plans required to migrate customer traffic providing assistance and communicating status to all effected departments within ANPI.
• Responsible for supporting upholding Carrier vendor escalations associated with the completion of migrations and order-response files and valid CDR formats.
• Skilled in multi-tasking, working well with all staff, working with MS Office, Basic Telephony, Network Configuration and a basic understanding of accounting principles.
• Detail-oriented and self-motivated individual.

XYZ Corp, Any Town, NY (2005 to 2006)
Telecommunications Consultant

• Manage day to day operations of all telecom related equipment.
• Manage multiple vendors simultaneously.
• Manage Cell usage and account codes.
• Interact with senior management and senior IT manager.
• Review all telecom billing for additional cost savings.
• Design and install corporate PBX system.
• Oversee all new branch construction relating to telecom and Internet.
• Perform all program changes, adds and moves on all locations telephone systems ( Mitel, Toshiba & NT ).

BCD Inc, Any Town, NY
Telecommunications Consultant (1999 to 2004)

• Analytic marketing projects related to churn probability, cross-sell and response modeling.
• Led technical presales efforts on proof of concepts for churn modeling at many of the national telcos, building churn and segmentation models with telco data and presenting to their marketing departments.
• Built analytic data marts, project management of small technical teams and client consulting.

Education

B.A., Psychology, City College of New York

Certifications

ITIL – version 3

Click to download the Telecom Consultant Resume Sample Three in PDF.

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