IT Consultant Resume Sample One

999 Main Street, Any Town, NY 99999
(999) 999-9999 mobile • email@gmail.com

WILLIAM THOMAS

Project Management, Client Management, Business Requirements,
Software Design and Testing, Training and Mentoring, Team Development.

Results oriented project manager with computer engineering degree and a proven track record of on time and on budget project delivery exceeding customer expectations.
Proven problem solver with strong analytical skills with the ability to manage projects from inception through deployment in fast-paced, time sensitive environments.
Extraordinary communicator who effectively interfaces with development teams, clients and all levels of management.
Energetic team leader who specializes in building productive and highly motivated teams.
Domain knowledge in retail, manufacturing, distribution, commerce, insurance and financial industries.

Troubleshoot AD, Exchange 2003, Blackberry Server and Netware 5.x issues.
Respond to 2nd and 3rd tier requests for AD and Exchange issues using call tracking.
Use AD Scripting techniques to automate AD and Server administration tasks.

Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure.
Acted as direct contact for Vendors., suppliers, and service providers
Designed, constructed the implementation of networks.
Made preventive assessments of networks, computers and servers in order to tune for efficiency.
Oversaw and managed contractor operations.
Researched, tested and implemented new technologies.
Documented emergency recovery plan for network.
Maintained and managed company VOIP phone system.
Served as a liaison between IT and business groups.
Acted as primary point of contact for employees and customers in support of technical issues.
Installed, configured and maintained Windows 2003 server farm.
Provided tactical and strategic input on overall network planning and related projects.
Supported, monitored tested and performed troubleshooting on hardware and software problems pertaining to all hardware and software systems.
Installed configured and troubleshoot desktop & laptop systems, workstations, servers from IBM, Lenovo, Dell, HP and Samsung.
Provided end user support for LAN and WAN based applications.
Managed the deployment, maintenance, support and upgrade of desktop PC’s, hardware software, operating systems and distributed printers.
Vendor negotiation.
Contractor negotiation and supervisions.
Computer, Server, IT equipment procurement.

Troubleshot and resolved major and minor computer hardware and software issues.
Installed, maintained, and repaired all computers and related hardware; install software.
Ensure that repairs to equipment were handled in a timely manner.
Assisted users to resolve technical problems, restored data, transferred data as necessary.
Maintained Internet services and connectivity for all authorized users.
Received, logged, tested and installed computer terminals, microcomputers, data communications equipment, cables and related equipment.
Used diagnostic equipment to trouble shoot problems.
Assisted in the maintenance of equipment inventories.
Participated in training and retraining programs.
Set up and configured computers (PCs) and peripherals.
Assisted in the basic support of network equipment.
Helped formulate a disaster recovery plan.

Bachelor of Science and Computer Engineering, University of North Carolina, Chapel Hill, December 1999