999 Main Street ● Any Town, NY 99999 ● 999.999.9999 ● email@gmail.com
JOSEPH ANDERSON
PROFILE
- An innovative project management leader with proven success in establishing and executing product strategies for various brands and specialty services, globally and domestically.
- Led legacy system modernization, business and IT alignment architecture governance and project consulting.
- A results-driven contributor who demonstrates ease in building relationships, groomed talent and mentored staff.
- Led the creation and oversight of a new products global sales direction and consumer marketing solutions.
- Seeking the career opportunity that will leverage my exceptional abilities to lead and implement new programs and services that demonstrate superior product advantages while providing significant increases in corporate revenues.
CORE COMPETENCIES
Marketing and Sales Leadership Portfolio & Product Management Brand Management
Multi-Channel Expertise; (B2C) Relationship Management (CRM) Revenue Generation
Strategic Business Plans Project Management Professional (PMP) SharePoint Management
PROFESSIONAL EXPERIENCE and CONTRIBUTIONS
ABC Inc., Any Town, NY 2008 – 2010
CRM Consultant
- Training, customizing, and support of several contact relationship management packages (SalesLogix, GoldMine, NetSuite CRM).
- Support for two accounting packages (NetSuite ERP and MasonryWorks).
- Writing reports using Crystal Reports.
- Creating databases, reports, forms in Microsoft Access.
- Managing company website using FrontPage.
- Ordering product.
- Consulting with clients to help them formulate their work flow and adapt it to the CRM products to increase productivity.
XYZ Corp., Any Town, NY 2006 – 2008
Area CRM Consultant
- Utilized NCR Campaign Management tool to generate campaign target lists and track customer loyalty and retention sales results.
- Created NCR Teradata SQL queries to mine customer base for campaign effectiveness reports.
- Tracked CRM key performance metrics to quantify and monitor progress against budget.
- Managed lead generation tools providing sales channel support for exceeding monthly quotas.
BCD Inc., Any Town, NY 1990 – 2006
CRM Project Manager
- Implement all phases of firm global CRM initiative. Work with vendors, technical, marketing and training staff to ensure smooth and timely rollout.
- Manage CRM staff in all offices, in addition to providing leadership and professional development.
- Develop training curriculum for administrative, legal and support staff in conjunction with firm training department.
- Promote CRM system to insure buy-in and ongoing participation.
- Develop, communicate and enforce CRM best practices.
- Work closely with legal, business development, event and professional development staff to leverage technology in order to implement marketing goals.
- Design and implement workflow for marketing, event and survey mailings, including design and coding of templates.
- Implement ongoing strategies to achieve and maintain high data quality.
- Design and implement conversion of legacy databases and synching with other firm databases (HR, Finance).
- Implement and roll out Interaction Opportunities Module.
- Organize, pilot and implement software upgrades as available.
- Design front and back-end reports for both business intelligence and data maintenance.
EDUCATION
New York University, Certificate in Executive Management
New York University, Bachelors of Science in Management
Click to download the CRM Consultant Resume Sample One in PDF.
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