999 Main Street, Any Town, NY 99999
C (999) 999-9999, email@yahoo.com

EDWARD BROWN

DESKTOP SUPPORT TECHNICIAN

Computer support and desktop technician with hands on experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixed problems while minimizing customer stress levels. Professionally certified by Microsoft. Abilities also include prioritizing help desk tickets and resolving most hardware and software issues.

TECHNICAL EXPERIENCE

Desktop and Laptop Systems, Trouble-shooting, Active Directory
Component Upgrades, Customer Service, MS Office 2003-2007
TCP, IP Configuration, Technical Support, Windows 95-98-2000, XP, Vista 7
Network Administration, Support Techniques, Computer Imaging
Software and Hardware Installations, Attention to Detail, Computer Training
Network Troubleshooting, Dependable Quick Learner, Wireless and VPN
Hubs, Switches and Routers , Microsoft Exchange, Microsoft Share Point

EMPLOYMENT

ABC Inc., Any Town, NY, 03/10 – 06/10
Customer Service and Webmaster

• Designed and currently maintain company web site.
• Designed and implemented Access databases used for customer information and reporting.
• Setup and put into Operation Company’s database used for all purchasing and billing.

XYZ Corp., Any Town, NY, 06/09 –12/09
Webmaster

• Developed the website on PHP, My SQL,Unix server platform.
• Technologies used: JavaScript, HTML, CSS, AJAX, LDAP, PHP and ASP.

BCD Inc. Any Town, NY, 8/08 – 11/08
Webmaster

• Table-less design with CSS, Flash, JavaScript and HTML.
• Tracking usage statistics for multiple sites.
• Search Engine Optimization.
• Configuring Apache with rewrite rules, regular expressions, virtual hosts and SSL encryption.
• Relational design and maintenance of a secure database in My SQL housing.
• Creating SSL encrypted dynamic online forms.
• Creation and maintenance of a custom layout, secure online store with Zen cart.
• Creation of movies in Adobe Premiere.
• Current and ongoing experience in WAMP, LAMP, SSL security, regular expressions, PHP5, Adobe Flex, Flash CS3, Adobe Fireworks, Photo shop, Dream weaver, Premiere, relational database design, administration and programming with My SQL, PL, SQL.

CERTIFICATIONS

• Microsoft Certified Professional, July 2007

EDUCATION

University of Minnesota, Twin Cities
Bachelors of Business Administration Degree
Associates Degree in Occupational Studies

Click to download the Webmaster Resume Sample Two in PDF.

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