999 Main Street, Any Town, NY 99999 • Cell: 999-999-9999 Home: 999-999-9999 E-mail: email@yahoo.com

Carol Joseph

Objective

To secure a challenging job with a company that will benefit from my years of knowledge and experience in the computer industry.

Employment

November 2007 – April 2010 ABC Inc.,
Systems Programmer I Any Town, NY.

• Mainframe support of network communications.
• Support upgrade for hardware and software upgrade related to communications.

December 2006 – November 2007 XYZ Corp.,
Support Programmer and Analyst III Any Town, NY.

• Acted as project lead, responsibilities included data migration, training, process development, documentation.
• Provides senior management with metrics of all reported issues. Consistently working on enhancing and creating reports to meet business and technical reporting needs. This is done through Remedy, internal ticketing tools and MS SQL Server Report Builder.
• Provide daily support of multi tier platform that services over 5,000 customers worldwide. Primarily responsible for application servers and Apache Web servers. Other systems supported include Mainframe, AS400, LINUX, AIX, LINUX and Window servers. Other support roles may include batch processing, real time transaction processing, analysis of data, monitoring of various system logs, FTP setup and monitoring, web-site and direct URL monitoring, Root Cause Analysis, Post Mortem analysis and documentation. Daily support role consist of Incident, Problem and Change Management and SDLC procedures.
• Core Competencies – ITIL processes and procedures, Research and analysis; Risk Assessment of System Proposals (Business and System); Cost Benefit Analysis; Data Integrity & Recovery; Business Impact Analysis; Regulatory Adherence; Contingency Planning; Disaster Recovery Planning.
• Monitoring the Infrastructure, applications, and services, escalating to technical experts to remediate any issues should they require support outside of IT Operations.
• Data Input and Output Management, ensure that all data coming into and out of data centers are clearly known and those that have SLA associated with them are met. Reporting of those with SLA’s is required.
• Assist in Backup and Restore on behalf of all Technical and Application Management teams and departments. Ensure backup’s are being performed and that consumer data is being encrypted and backed up when taken off-site.
• Job scheduling and and or the management of routine batch jobs or scripts which include purge events. Enable automation. Certificate management on all certified URL’s.
• Assist Management of Support groups in development and adherence of policy and procedures. Work between business and technical support groups to provide line of communication to improve overall process and SLA commitments.

March 2006 – December 2006 BCD Inc.,
Senior System Programmer Any Town, NY.

• Planned and steered operational configuration environments, performance tuning, and data report gathering under a combination of servers ( Unix and Wintel ) for deployment and decommissioning.
• Demonstrated ‘proof of concept’ solutions, actively administered and supported with daily functions of WebSphere, Web Browsers, Epic, DNS, and SOP’s.
• Gather daily production servers’ log files to produce a significant report via the software application WebTrends. Accurate and consistent reporting daily, is considered a major function in determining the way Industry is operating.

Software knowledge

• Windows 7, Vista, XP, 2003, 2000, NT Operating Systems
• MSSQL 2000, Exchange Server 2000, MS Office 2003 & 2007
• Clarion 2.1 for DOS, Clarion for Windows 2, 3, 4, 5.5 & 6.3
• Citrix XPE, Crystal Reports 9 & 10

Click to download the System Programmer Resume Sample Two in PDF.

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