999 Main Street, Any Town, NY 99999 • 999.999.9999 • email@gmail.com 999.999.9999 (Cell)

BARBARA STEVEN

OBJECTIVE:

To take a challenging role on business operations as Business Analyst and give an efficient and effective solution that would help the organization to achieve the best solution in business which would increase its productivity in market.

RESIDENCY STATUS:

Green Card Holder

SUMMARY:

Customer Relationship Management (CRM) expert with 10 years of experience implementing eBusiness solutions using Siebel eBusiness and Oracle eBiz applications. Demonstrated proficiency in diverse facets of Business analysis, including Requirement gathering, Business Process Mapping, Technical Architecture, Workflow Analysis. During requirements definition actively engaged partners from the line of business as well as technical experts in order to deliver solution design document that technology team would follow. Background managing all aspects of project lifecycle in wide range of organizations. Goal-oriented team leader adept at building strong relationships with coworkers and business team.

TECHNICAL SKILLS:

Project Management: IBM Project Management, Leadership in Project Team, Undergoing PMP certification

Products: MS Project, IBM Data Studio, Info sphere Data Architect, Optimization Expert, Optim Data Growth (DG), Test Data Management (TDM), Data Privacy (DP), MS Office 2000, Visio Professional, IBM Websphere, CVS, Toad, Query Analyzer.

Functional: Siebel eFinance, eCommunications, HealthCare, eClinical, CallCenter, Sales and Marketing, Order Management, Pricing.

CRM: Oracle eBiz 11.5, R12, Siebel SIA SEA 7.5, 7.8, 8.0 Siebel Tools, Siebel eScript VB, Communication, Remote, Workflow Administration, Assignment Management, Server Administration, EAI, EIM, Business Service, Web services, Siebel Analytics, Business Intelligence Tool (OBIEE), Oracle eBiz 11.5, R12, Oracle Forms, Oracle Apps.

Languages & RDBMS: Oracle 8.0, 9.2, 10G, 11G, MS SQL Server 8, MS Access, IBM DB2, PL and SQL, Stored Procedures, SQL Plus, SQL Scripts., Visual Basic 7.0, Java Script, JDK, Eclipse, J2EE, eScript, XML, Visual C++ 7.0, C, C++, Core Java, JSP, Java Script, Perl. XML, WSDL.

Operating Systems: Windows NT and 95 and 98 and 2000 and XP, SUN Solaris, MS DOS, SCO UNIX V, MVS on IBM 3090, Sun Solaris, VMware, Lab Manager.

Testing Tools: LoadRunner, Test Director, Visual Intercept, Rational Requisite Pro, Rational Clear Case, Clear Quest, Visio, and and or Rational Performance Tester, Rational Method Composer (RMC), Test Director, RTC. WinRunner6 and 7.

BUSINESS ANALYSIS SKILLS:

• Vast Experience in Project and Operations Management
• Have wide knowledge in Reengineering concept.
• Excellent written and verbal communication skills.
• Have vast experience in Project Management, Business Analysis, Business Modeling, and Data Modeling.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams, Context, Use Case, Sequence, Activity Diagrams in MS Visio and Rational Rose.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD sessions.
• Exceptional problem solving and decision making capabilities
• Strong experience in conducting UAT and documentation of test cases.

PROFESSIONAL EXPERIENCE:

ABC Inc., Any Town, NY April 2008 – Till Date.
SIEBEL ANALYST

• Interacting with the Sales team and Field Service team on the system requirements
• Involved in requirement gathering, process documentation. Performed GAP analysis.
• Assisting the Project Manager by documenting the processes and flows according to PMO standards.
• Managing the entire regression testing and UAT.

XYZ Corp., Any Town, NY March 2006 – Mar 2008
SIEBEL LEAD TECHNICIAN

• Installed and configured 7.8 development and production environments on Windows 2003 Servers using Microsoft SQL Server 2000 databases.
• Upgraded physical and logical schemas and merged repositories for multilingual Siebel enterprise from 7.5 to 7.8, utilizing LMU, MLOV, extensive server-side parameter configuration, and seed data import post-upgrade tasks.
• Implemented extensive configuration changes through Siebel Tools in 7.5 and 7.8 environments on site and remotely through a Citrix secure tunnel.
• Responsible for setting up client and tools, training developers, and researching new solutions such as clustering and load balancing.

BCD Inc., Any Town, NY Aug 2002 – Feb 2006
Business Analyst

• Champion all Siebel Software releases for User Acceptance, Regression, and Smoke tests to pursue 100% error free software and signoff.
• Partner with IT SMEs, business unit personnel and developers to assure accurate requirements and test parameters.
• Enhance test process by utilizing the Rational Suite to archive test scripts, log defects and execute automated test scripts, and report defects to software developers.
• Design test plans, scenarios, scripts, or procedures related to all software releases.
• Create screenshots utilizing MS Paint to facilitate better business requirement understanding.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Translates requirements into functional specifications to address business needs.
• Plan test schedules and strategies in accordance with project scope or delivery dates.
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks

EDUCATION

BE Computer Science from New York University, 2001

Click to download the Siebel Resume Sample Two in PDF.

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