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Siebel Resume Sample Three

999 MAIN STREET, ANY TOWN, NY 99999 • 999-999-9999 • email@gmail.com

JOSEPH HARRIS

Summary

Information Technology and Siebel Certified professional with over 10 years of extensive and progressive experience in Managing, architecting, analysis, design, development, configuration, integration, customization, upgrades and migration of business application software using Siebel CRM package and integration with ERP Systems.

Responsibilities :

  • Extensive interaction with Business, Operations, Technology, Stakeholders ,SME to lead JAD Sessions and drive the requirements to completion.
  • Played leadership roles on various project such as project planning, coordination, problem resolution and status reporting.
  • Over 10 years in Siebel CRM Implementation (Ver. 99 , 2000 ,7.0.4,7.5, 7.8 ) (Finance ,Marketing , Analytics) in Various roles (Project Manager ,Business, Analyst ,System’s Analyst. ,Dev. Lead ).
  • Involved in 10 Siebel successful upgrades.
  • Builds and maintained significant alliances and support across the client’s business
  • Lead complex Siebel and CRM and ERP initiatives in client organization successfully.
  • Consults and shapes development of the client’s approach to identifying and managing risks and assumptions and for realizing benefits at a department level
  • Team Management based on Offshore-Onshore model.
  • Plan and lead delivery of workshops and facilitated client events
  • Extensive experience in designing and or managing major Siebel projects.
  • Has an architectural understanding of multiple technologies such as collaboration, knowledge management, application development, and related Business & IT areas.

Work Status:

Citizen

MAIN SKILL AREAS:

Siebel 8.x, 7.8, 7.x, Siebel eBusiness 2000, Siebel 99.5, Siebel Tools, Siebel Call Center, Sales, Services, eMail Response, Siebel Server Administration, EIM, Assignment Manager and Siebel Upgrade and Network Administration, Crystal and Actuate Reporting. eScript, MS-ACCESS, Sybase, Siebel Smart Script, Oracle Secure Enterprise Search, OBIEE ,Microsoft CRM.

SME : Call Center Operations , Siebel Financial Service , Siebel eConsumerGoods

Platforms: AIX ,Windows 7, Windows XP, Windows 2000, Windows NT
Languages: SQL, PL and SQL, JavaScript, HTML, CSS, C++
RDBMS: Oracle 10g and 9 and 8 and 7, MS SQL Server, IBM DB2
Web and Application Servers: IIS 4.0, IIS 5.0
Methodologies: UML , Waterfall
Technologies: XML, XSL, XSLT, SOA, Web Services, MQSeries, JMS
Development Tools: Designer 2000 Release 2.1, S-Designer , IBM Rational Rose, Siebel Tools
Defect Tracking Tools: BugZilla, ClearQuest, HP Mercury
Project Mgmt & Version Control:
Microsoft Project, PVCS, Visual Source Safe, CVS, ClearCase ,Innotas
Skill Set
Development Tools Siebel Tools (99 and 2000 and 7.0.4 and 7.5 and 7.8), Siebel Marketing, Siebel Analytics.
VB.NET , Visual Studio.NET, Visual Basic 6.0 and 5.0 and 4.0, Visual InterDev, Visual SourceSafe, Visual Studio, InfoMatica 6.0.1
Technologies COM and DCOM, MTS, COM+, ActiveX, ADO, ADO.NET, RDO, ODBC, OLE DB, MSMQ, VBA, Windows Shell Programming .
Languages Cobol ,C, PL and SQL , T-SQL
Internet Technology ASP.NET , ASP, VB Script, JavaScript, XML, XSD, SOAP, WSDL, DOM, HTML, DHTML, FrontPage, IIS ,MS SharePoint
Databases SQL Server 2000,2005 , Oracle (7.x,8,x,9,x, 10g) , DB2 (on MainFrame and UDB) , Microsoft Access
Tools Crystal Reports, Microsoft Outlook and Outlook Express
Operating System Windows 2003 and XP and 2000 and NT and 98 and 95, UNIX, DOS

Experience

ABC Inc., Any Town, NY Jan-2007 – till date
Siebel Application & Infrastructure

  • Implementing and maintaining all elements of Siebel 7.7 CRM systems, including network, and Siebel Server application topologies and interfaces.
  • Configuration, set-up and administration of Siebel Remote and Handheld components for Siebel CRM module. The role interacts with the Siebel development team, Siebel Vendors, TAMs, IT staff, and other stakeholders to analyze, proposed changes to Siebel technical configurations in other to optimise overall performance.
  • Installation, administration, and maintenance of Siebel Enterprise servers required supporting the Siebel application. The position also involved working closely with the Oracle DBA for Database changes.
  • Implemented and developed a full Backup and Disaster recovery process of the Siebel section of a Business recovery plan. This involved documenting and building a full Siebel Enterprise environment for testing Disaster Recovery concept.
  • Developed an extensive documentation on the use of Siebel Anywhere kits for the planning and implementation of Siebel software upgrades.
  • Worked with other IT groups to evaluate new solutions in relation to Siebel technical requirements, cost and availability. Evaluating, planning and developing an overall Siebel infrastructure strategy.

XYZ Corp., Any Town, NY Sept 1999 – Jan-2007
Information Specialist and Analyst Sr.

  • Involved in Siebel CRM 7.8 call center application maintenance and support in UNIX SUN environment. Participated in defining business requirements, creating the business and solution requirement documents, Siebel administration, user maintenance (add, change, delete of employees and positions. Participated in troubleshooting activities, including work with the customer to obtain details for determining the root cause analysis/fixes for Siebel production issues, coordinated user training on application functionality and processes.
  • Involved in application maintenance, development and support. Participated in user maintenance, break fixes, enhancements as well as gathering the business requirements, document, design, configuration and development, test scenarios and test scripts development, system testing, deployment, Siebel views and applets, Siebel workflows, Siebel eScript, Siebel VB, EIM, EAI, Business Service dataloads.
  • Provided reports to the IT management and the business users by exporting data from Siebel to provide user count reports, adhoc reports, Acutate reports, documenting the production support procedures, involved in implementing the cluster for Siebel application servers and system testing.
  • Gained hands on experience working in UNIX environment, which includes navigation, text editing and script editing (VI), automatic scheduling of jobs (CRON), start and stop scripts, application monitoring and UNIX system commands.
  • Supported the Siebel Analytics and Oracle Business Intelligence (BI) application -Answers, Dashboard and delivers, learned to add users to BI, provision new client data, troubleshooting activities for ETL issues, restart services and participated in building an answers report.
  • Used Peregrine Systems and ServiceCenter tool for managing the change and problem management tickets by following Quality control, IS methodology.

BCD Inc., Any Town, NY Jan-96-Jun-98
Siebel Engineer

  • Analyzed business requirements.
  • Perform project planning tasks and prepare delivery schedules.
  • Gathered high-level requirements and drove design sessions.
  • Configuration and custom development using EAI, workflow and scripted business services.
  • Supported day-to-day operation of Siebel applications and Actuate reports.
  • Performed Siebel administration tasks for development, test and production environments.
  • Followed up with Siebel support for SRs.
  • Development and maintenance of data mart and reports using Discoverer.

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