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Siebel Resume Sample One

Cell Ph.: (999) 999-9999 • 999 Main Street, Work Ph.: (999) 999-9999 • Any Town, NY 99999 • Email: email@yahoo.com

CHRISTOPHER GARCIA

Technical Lead and Lead Analyst

SUMMARY

Technical Lead with over 10 years of IT experience. Solid experience in ETL, Oracle, PL and SQL, CRM, Siebel Systems, OBIEE, Web Technology projects, Client and Server Applications and Systems Analysis.
Developed applications using ETL, Informatica, Siebel Tools, Siebel Client, EIM, OBIEE, Siebel Analytics, UNIX and Siebel Reports using Actuate. Used Informatica to create and load files, manage and schedule jobs, and load Siebel EIM tables. Developed batch scripts to retrieve data from source to data tables. Solid experience in Unix Shell Scripts.

TECHNICAL SKILLS

Software: ETL – Informatica 8x, Siebel Analytics, Customer Master, Siperian, Actuate 6.0, UNIX, PowerBuilder 7.0, VB 6.0, MS Visual Studio 6.0, MS InterDev,
MS FrontPage, ErWin, MS Access

Methodology: Summit D, Summit Ascendant, ErWin

Operating System: MS-DOS, MS Windows 2003 and XP, UNIX and Linux and HP and Solaris, Oracle, Sybase,
MS-SQL Server, MVS and ESA, VM and SP, TSO and ISPF

Languages: Informatica 8.5, Siebel Client, Siebel Tools, Siebel Analytics, ePharma, eClinical,
PL and SQL, Stored Procedures, Siperian, Actuate, KornShell and UNIX, PowerBuilder,
Visual Basic, ASP, HTML, JavaScript, Unix Shell, VBScript, eScript, Sybase,
XML, XSL, SQL, FOCUS, COBOL, JCL

WORK EXPERIENCE

ABC Inc., Any Town, NY 10/2007 – 05/2010
Siebel Consultant

  • Created Technical Design Document based on Requirement Document which meet the Business Requirement along with existing system Configuration.
  • Configured and customized the Siebel UI. Designed applets, views and screens for the Siebel Sales to Implement Bosley Sales System.
  • Created business components and business objects. Used BC User properties for business component field validations to fulfill Prospective Patients, Activities and Line Items Process.
  • Analyzed existing workflows to redesign, enhance the workflows based on the current business requirement.
  • Developed Workflow Processes, Custom Business Service which is used by Workflow Policies and Triggered the Workflow Processes for Siebel Sales.
  • Created and customized Siebel GUI layer objects using Siebel tools.
  • Existing Workflows classified into two categories such as complete redesign and add to the exception error handling to the workflows.
  • Redesigned workflows used custom business services which meet current Business requirement.
  • Deployed two separate workflow releases as first with critical set of workflows and another one as remaining workflows which is triggered by Runtime Event, Script and Workflow policies.
  • Based on the Open Work orders related to Actuate reports which is redesigned, modified based on the current business functional requirement.
  • Created .rod, .rol, .rox files. Passed input parameters for the report.
  • Created many reports which need to the business requirement used with SQL Server DTS Packages.
  • Involved in resolving the issues found during Unit Testing, System Testing & User acceptance Testing.

XYZ Corp., Any Town, NY 09/05 – 08/07
Senior Business Analyst

  • Performed initial GAP analysis of requirements helped size and determine level of effort.
  • Lead functional design JAD secession for specific use cases of Activity Management, Claims and Claim Units and Marketing.
  • Wrote use case documentation that contained business requirements, business rules, technical solutions overview, process flows.

BCD Inc., Any Town, NY 2002 – 04/05
SCS Release Lead

  • Planned and executed Siebel Core Services (SCS) pre and post deployment activities supporting E-Sales releases.
  • Produced schedules outlining code migrations, DB refreshes, infrastructure upgrades, and downtimes.
  • Facilitated ongoing discussions with Release PMs, Application PMs, Analysts, Engineers, QA, DBAs, System Administrators throughout the release cycle (development, stage, code freeze, production dry run, production release, production support) to ensure teams received appropriate updates.
  • Release planning and execution included major foundational efforts to support the business i.e. Oracle 9i upgrade, Siebel support of Year End Sales activities, and the Sarbanes Oxley Rollout.
  • Engaged globally and cross functionally across multiple applications. Worked proactively with application tracks evaluating client requirements and providing recommendations to support client needs. Example: Siebel Parallel development environment implemented to support monthly Quick Wins
  • Handled all requests associated to the Training Environment. Developed Service Level Agreement (SLA) detailing environment availability, training refresh schedule, user set up, environment verification, issue resolution process, and ongoing support.
  • Maintained strong working relationship by conducting regular post assessment discussions and incorporated feedback where appropriate to improve the process.

EDUCATION

New York University – 2000
Bachelor of Science, Computer Information Systems

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