999 Main Street, Any Town., NY 99999 • phone: 999-999-9999 • e-mail: email@yahoo.com

CAROL DAVIS

SAP ABAP Developer and Programmer Analyst with SD, PS, MM, WM, FI knowledge

SUMMARY OF QUALIFICATIONS

Expertise in all facets of application development life cycle, from initial feasibility analysis and design through testing, documentation, implementation and enhancements. Proficient in SAP ABAP development (10 years of recent experience). Strong domain knowledge in SAP SD, PS, MM, WM, and FI modules. Organized, diligent, reliable professional, able to plan, document, execute and oversee projects from conception to successful conclusion. Excellent analytical and problem solving skills, written and verbal communication skills.

TECHNICAL SKILL HIGHLIGHTS

SAP: ABAP, RICEF (Report, Interfaces, Conversion, Enhancement, Form) development, SAP Performance tools (SQL Trace, Runtime Analysis), ALE and EDI, IDoc, BAPI, BADI, BDC, LSMW, ALV, SAP Smart Forms, Adobe Forms, SAPscript, web services, Solution Manager, ASAP methodology
Other: SQL, MS Office, MS Project, MS InfoPath, Mercury Quality Center 9.0

EXPERIENCE

ABC Inc., Any Town, NY February, 2008 – present
SAP Analyst

• Led team of four employees.
• Provided 1st and 2nd tier help desk support for clients, relating to issues with SAP, Ariba, Maximo, Novell, Insite, and other related business software, which resulted in an overall 99% satisfaction rating and 99% of issues resolved on first call.
• Drove customer issue escalation resolution and decreased backlog of customer issues.
• Led the Help Desk in reducing unresolved issues and assisting users in proper utilization of software.
• Challenged to deal with end users who had pending tickets for issues that were never resolved. Solved directly or escalated tickets to appropriate teams and updated end user on status of issue.
• Mentored and trained team members and new hires on software and company policies.
• Assisted in training offshore employees on SAP after major corporate reorganization.
• Trained employees to successfully support SAP Help Desk issues and maintain an above average satisfaction rating.
• Created and assisted in user documentation for a knowledge base.

XYZ Corp., Any Town, NY January, 2004 – February, 2008
SAP Analyst

• Assist in the monthly chargeback process by entering data into SAP system
• Provide customer service to internal and external clients in processing requests to establish new accounts or modify vendors organize as established by company guidelines
• Knowledge of collections or settlement systems, including Wire Transfers, SWIFT Code Banking, Automatic Clearing House transfer, and Check Conversions

BCD Inc., Any Town, NY November, 2001 – November 2003
SAP Administrator

• Targeting the execution of checks (daily and weekly and monthly) on SAP user and system data in order to ensure the integrity of the data
• Collaborating with the SAP Manager to update internal processes and related documents.
• Assisting employees daily as SAP help desk. Kept track of authorizations in SAP for users, updating as necessary for new and terminated and modified users.
• Served as a backup for entering accepted sales orders in SAP
• Demonstrated dynamic planning, coordination, prioritization, and administrative skills in managing SAP reports.

EDUCATION

Master of Computer Science and Economics
New York University

REFERENCES

Available upon request.

Click to download the SAP Resume Sample One in PDF.

Related Resumes

• Analyst Programmer Resume Sample One
• Analyst Programmer Resume Sample Two
• Analyst Programmer Resume Sample Three
• Application Resume Sample One
• Application Resume Sample Two
• Application Resume Sample Three
• C Programmer Resume Sample One
• C Programmer Resume Sample Two
• C Programmer Resume Sample Three
• Cognos Resume Sample One
• Cognos Resume Sample Two
• Cognos Resume Sample Three
• Computer Operator Resume Sample One
• Computer Operator Resume Sample Two
• Computer Operator Resume Sample Three
• Computer Operator Supervisor Resume Sample One
• Computer Operator Supervisor Resume Sample Two
• Computer Operator Supervisor Resume Sample Three
• Computer Programming Resume Sample One
• Computer Programming Resume Sample Two
• Computer Programming Resume Sample Three
• Computer Specialist Resume Sample One
• Computer Specialist Resume Sample Two
• Computer Specialist Resume Sample Three
• Computer Technician Resume Sample One
• Computer Technician Resume Sample Two
• Computer Technician Resume Sample Three
• ETL Resume Sample One
• ETL Resume Sample Two
• ETL Resume Sample Three
• J2EE Resume Sample One
• J2EE Resume Sample Two
• J2EE Resume Sample Three
• Mainframe Resume Sample One
• Mainframe Resume Sample Two
• Mainframe Resume Sample Three
• Peoplesoft Resume Sample One
• Peoplesoft Resume Sample Two
• Peoplesoft Resume Sample Three
• PHP Programmer Resume Sample One
• PHP Programmer Resume Sample Two
• PHP Programmer Resume Sample Three
• PL SQL Programmer Resume Sample One
• PL SQL Programmer Resume Sample Two
• PL SQL Programmer Resume Sample Three
• Processor Resume Sample One
• Processor Resume Sample Two
• Processor Resume Sample Three
• Programmer Resume Sample One
• Programmer Resume Sample Two
• Programmer Resume Sample Three
• SAP Resume Sample One
• SAP Resume Sample Two
• SAP Resume Sample Three
• SAP CRM Resume Sample One
• SAP CRM Resume Sample Two
• SAP CRM Resume Sample Three
• SAP PP Resume Sample One
• SAP PP Resume Sample Two
• SAP PP Resume Sample Three
• SAP Functional Resume Sample One
• SAP Functional Resume Sample Two
• SAP Functional Resume Sample Three
• SAP Security Resume Sample One
• SAP Security Resume Sample Two
• SAP Security Resume Sample Three
• Siebel Resume Sample One
• Siebel Resume Sample Two
• Siebel Resume Sample Three
• SQL Programmer Resume Sample One
• SQL Programmer Resume Sample Two
• SQL Programmer Resume Sample Three
• System Programmer Resume Sample One
• System Programmer Resume Sample Two
• System Programmer Resume Sample Three
• Systems Programmer Resume Sample One
• Systems Programmer Resume Sample Two
• Systems Programmer Resume Sample Three
• Teradata Resume Sample One
• Teradata Resume Sample Two
• Teradata Resume Sample Three
• UI Designer Resume Sample One
• UI Designer Resume Sample Two
• UI Designer Resume Sample Three
• UNIX Resume Sample One
• UNIX Resume Sample Two
• UNIX Resume Sample Three
• Web Master Resume Sample One
• Web Master Resume Sample Two
• Web Master Resume Sample Three
• Web Producer Resume Sample One
• Web Producer Resume Sample Two
• Web Producer Resume Sample Three
• Webmaster Resume Sample One
• Webmaster Resume Sample Two
• Webmaster Resume Sample Three
• Word Processor Resume Sample One
• Word Processor Resume Sample Two
• Word Processor Resume Sample Three