Phone: +9 (999) 999-9999 • Cell + 99 99999-99999 • email@gmail.com

WILLIAM ROBINSON, PMP

SAP Presales Head, Program Manager, PMP

SUMMARY

I am a SAP professional with over 10 years of SAP experience. I have proven track record of managing delivery of the programs within the time constrains, constituting various process enhancements, streamlining processes, improving throughputs and team building activities. Business blueprinting, supply chain architecture and design and product demo. Proven track record of designing great solutions, winning proposals, executing Business blueprint and troubleshooting business problems. I am experienced in SAP SD, LE, MM, PP and SCM (APO, gATP, SNC, RFID, and SCEM). I have demonstrated expertise in leading large cross functional teams for accomplishing common organizational goals.

Key Strengths:

• Excellent SAP R/3, ECC (SD, MM, PP, HUM, RF, RFID), CRM and SCM (APO, SNC) understanding of capabilities and available Functional knowledge.
• Ability to understand business process, identify bottlenecks, area of improvements and propose appropriate solutions
• Ability to analyze complex business models and propose solutions that had business impacts in billions of dollars.
• Establishing and communicating ramp plans, volume commitments and rollout plans
• Have the ability to drive cross platform and multiple assets programs to enhance or improve Supply Chain capabilities.
• Focus on task and relationship, produce results that meet targets, effectively engage the stakeholders and address implementation issues.
• Have demonstrated ability to effectively lead virtual tams in solving complex business problems across geographic and organizational boundaries.
• Presentation skills including the ability to interact effectively with senior leaders and individual contributors from different countries and cultures.

Skills

Program Management: ASAP, MS project, Teamplay
Supply Chain: Supply chain execution, Order fulfillment, Order to Cash, supply chain management, planning and collaboration,
SAP: SD, LE, PDM, PP, APO, SNC, CRM, SCM, Net Weaver

EXPERIANCE DETAILS

SEPT 2008 TO PRESENT
EMPLOYER: ABC INC, ANY TOWN, NY
SAP CRM TRAINING CONSULTANT

• Managed project for design and implementation of an end to end home-grown SAP FI and CO and SD data warehousing and reporting solution.
• Experienced in ETL development, data cleansing, data management, PL and SQL, Cognos suite, and project management methodology.
• Managed project team of 10 during SAP BW implementation including building generic data sources, extraction scheduling, building info cubes, and creating reports.
• Configured and worked with the BW-BPS module developing several budget plans.
• SAP Database administrator with both Informix and Oracle.
• Managed and supervised 20-30 local site technicians on a Novell network.

MARCH 2002 TO AUG 2008
EMPLOYER: XYZ CORP, ANY TOWN, NY
SAP CRM TRAINING CONSULTANT

• Recorded and tracked business process gaps identified during integration testing scenarios.
• Developed SAP CRM end-user training material.
• Assisted with Management and Account Maintenance Report development and analysis.
• Facilitated SAP CRM end-user training.
• Served as training liaison between system users and technical support group.

AUG’ 1998 TO DEC’ 2001
EMPLOYER: BCD INC, ANY TOWN, NY
MIGRATION and SUPPORT

• Installation & Support R/3 (4.5B/4.6C), SAP BW 2.0 and 3.1 on IBM AIX & Oracle environments.
• OS Migration from Windows NT to 2000.
• Production Support via local & remote consoles.
• Maintained the Profiles, fine-tuned Instance profiles parameters for performance improvement and Logon Load Balancing (SMLG).
• Worked with other support teams on Hardware Planning and Integrated third party products with the SAP systems.
• Monitor the overall SAP system performance & Tuned performance of Production systems.
• Design, implement and test SAP Back Up and Recovery procedures.
• Involved in planning of Disaster Recovery Plan.
• Database reorganization & restore.
• Troubleshoot SAP R/3, Oracle, and UNIX system problems. Performed some database administration tasks.
• Setup & maintenance of SAP Router & System data.
• Performed Homogenous System Copy.
• Configured System Monitoring.
• Responsible for performance tuning by monitoring and analyzing buffer statistics, workload statistics, and operating system loads.

Education

PMP Certification: PMI institute Completed in 2007
Masters: Industrial Engineering University of Illinois, Urbana-Champaign Completed in December 1993
Bachelors: Electrical Engineering Johns Hopkins University Completed in June 1992.

Click to download the SAP CRM Resume Sample Two in PDF.

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